Once again, I’m appreciative of the great participation across IS & RESO on the 2021 Caregiver Experience Survey. During another very challenging year, we saw 83% survey response across our combined organization – 90% of IS and 76% of RESO – thank you!
My leadership team, the IS & RESO Caregiver Experience Committee, and core leaders across the organization are in the process of unpacking the results and will be outlining an action plan in January. In the meantime, I want to share that our combined Highly Sustainably Engaged score of 60% (up 3% from historical) shows that, although we’ve had a challenging past year, we’re continuing to make progress and trending better than our healthcare industry peers. Some of the emerging key themes for IS & RESO include workload and resonance with the mission. These and other focus areas will also help us define our efforts and investment to improve caregiver experience in 2022.
Our Mission leaders remind me that today is a very exciting anniversary for Providence. 165 years ago today, pioneering Sisters led from Montreal by Sister Joseph, who had ventured west across sea and land, reached the muddy banks of the Columbia River at Fort Vancouver in what was then the Washington Territory. They persevered with tremendous energy and fortitude through the challenges and harsh conditions they experienced, determined to serve the most poor and vulnerable. By 1858, those first Sisters had opened St. Joseph Hospital, the Northwest’s first permanent hospital. By the end of Sister Joseph’s leadership, they had expanded to 30 locations, ranging from hospitals, orphanages, homes for the elderly, and schools. I hope you’re as inspired by reflecting on that passion for our Mission, their energy, and their vision as much as I am.
Finally, I’m looking forward to our second-annual IS & RESO Christmas Virtual Social, including a shortened Open Forum, fun activities for all, and opportunities for children to see Santa! It will be a great chance to pause to have some fun together across geographies and get in the spirit of the season.
Have a wonderful start to the Christmas season and see you next Wednesday!
-BJ
B.J. Moore
EVP/CIO, IS & RESO