As our IS Caregiver Experience Committee has been rolling out the results of the 2020 Caregiver Experience Survey to core leaders, committee members, and teams, one question they received was: How have we done over the longer term?
While we shared last month how we performed year-over-year, the Caregiver Engagement Committee has pulled together the data that lets us compare (as much as possible, given how much our organization has evolved!) where we are today with where were three years ago.
2017-2020: Year Over Year Data for Caregiver Experience Survey
- Survey response rate has increased every year, totaling (+8%) since 2017.
- 16 of 18 categories have seen consistent YOY growth.*
- 2 categories have remained relatively flat or declined.**
- 53% – Highly Sustainably Engaged increased (+8%) in 2020 after remaining relatively flat since 2017.
- 79% – Mission Alignment increased (+11) since 2018 and jumped (+8) in 2020.
*Categories where we saw growth:
- Sustainable Engagement
- Caregiver Resonance with the Mission
- Intent to Stay
- Survey Follow-up
- Promise
- Mission & Values
- Role Success
- Supervision
- Quality (flat from last year)
- Safety
- Teamwork
- Community
- Senior Leadership
- Respect
- Empowerment
- Total Rewards
**Categories that remained relatively flat or declined:
- Burnout
- Workload
More info
Check out an infographic slide showing this three-year comparison data, prepared by our IS Caregiver Experience Committee.
If you have questions, please contact John Lee, PM, IS Caregiver Experience Committee.