‘Journeys in Leadership’ Sits Down with RESO Leaders, Alex and Glenda

In February, Doug Lewis, GVP of IS Administrative Technology and an exec sponsor of our IS & RESO Caregiver Experience Committee, sat down and spoke with two leaders in RESO about their journey to leadership, their heartbreaks, their heroes, and their hopes.

> Click into the article headline or graphic for links to the separate conversations with Alex Herr, VP of Washington/Montana RESO and interim lead for facility operations & construction, and Glenda Fossum-Smith, exec. director of RESO communications/Mission director for RESO and Oregon Shared Services.

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Know Your Caregiver Experience Committee Representatives and Bookmark the Site

Do you know who your IS & RESO Caregiver Experience Committee (CEC) member representative is? Each representative of the IS & RESO CEC is tasked with attending monthly meetings, being a Caregiver Experience subject matter expert (SME) and championing the action planning process within their pillar/division, and bringing back and sharing the information they learn in the committee meetings with their pillar/division leadership.

> Click into the article headline or graphic for links to the updated directory of members by team and a fun yearbook introducing you to everyone who is supporting this critical work.

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Caregiver Experience is a Year-Round Commitment

Thank you all again for participating in the Caregiver Experience Survey and sharing your voice. The participation rates were phenomenal considering COVID-19 and everyone’s workload. The IS & RESO Caregiver Experience Survey results are now available for core leaders to review, share, and make sense of the data by engaging their teams to explore meaning and context.

> Click into the article headline or graphic for next steps, participation rate details, and resources from the IS & RESO Caregiver Experience Committee.

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2021 IS & RESO Caregiver Experience Highlights

Your feedback from last year’s 2020 Caregiver Experience Survey directly informed the pillar-specific initiatives to improve caregiver experience throughout 2021, including addressing burnout. As we enter the 2021 Caregiver Experience Survey cycle, our Caregiver Experience Committee, whose representatives come from across all IS & RESO functions, wanted to share a summary of their efforts in the past year.

> Click into the article headline or graphic for a “Year in Review” of our investments in improving IS & RESO caregiver experience.

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Caregiver Experience Survey – Oct. 6-20

The 2021 Caregiver Experience Survey will be conducted beginning Oct. 6 by Willis Towers Watson (WTW), a third-party vendor. The survey will remain open for two weeks and close on Oct. 20 at 11:59 p.m. (PT). The survey should take about 10-15 minutes to complete.

> Click into the article headline or graphic for more details on this year’s survey and resources from the system and our IS & RESO Caregiver Experience Committee.

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