CIO B.J. Moore, along with the IS executive team, held the IS Open forum on Tuesday, August 11, and discussed various topics.
- B.J. shared details of the August 18 IS Summer Social, including the charity raffle, benefitting Providence Regina House (US proceeds), and a local NGO in Hyderabad (India proceeds).
- Carlos Adame, Service Area Chief HR Officer, and his guest Maracie Wilson, HR Benefits Director, shared caregiver well-being resources. You can visit mychoosewell.org for more information.
- Michael Marino, CMIO/SVP of Clinical Informatics & Strategic Partners, and Tabitha Lieberman, SVP, Clinical & Revenue Cycle Applications, discussed the intake transformation. This shift will focus on requests for new capabilities while ensuring IS strategic alignment and prioritization.
- Chris Briggs, GVP of Strategic Technology Enablement, gave a Service Modernization update and shared that service metrics continue to trend positively, including an impressive 16% call reduction from January to July.
- Ryan Klein, VP of Collaboration & Program Operations, introduced the new modern deployment model that will deliver industry-leading efficiency and caregiver satisfaction through automation and persona-based provisioning.
Check out the recording of this great hour-long discussion with B.J. and our execs, including many of your questions submitted via the IS Open Forum Yammer group.
Reminder: You no longer need to wait for a link on Yammer or IS Update to re-watch IS Open Forums. Within an hour of a recording, you can re-watch past Open Forums.
Follow these steps:
- Go into the meeting invite for a past Open Forum
- Click into the link to the Teams live event
- When it pops open your browser window, click “View on the web”
- Click to “Join anonymously”
The recording should start playing for you immediately. (Will only work in “live events” like Open Forum.)
We’ll have our next IS Open Forum on Tuesday, September 1, 8:00-9:00 a.m. (PT), so look for an invite from B.J. Moore in the coming days.