As we shared last month, we’re transitioning select caregivers, depending on role and need, to placing and receiving calls using Teams as a “soft phone,” instead of using traditional desk phones. To inform this process, Shared Services caregivers, including all of IS, received a survey about how we use our desk phones.
Caregivers in other areas, such as our hospitals, clinics, and call centers, are currently out of scope for Teams calling replacing desk phones. Shared Services caregivers, however, will transition between now and June 2020, when Teams replaces Lync/Skype (see next article down).
> Click into the article headline or graphic for more details, including timing of waves and how specific callings scenarios will work in Teams.