Unified Escalation Process for AskIT Service Desk Rolls Out in March

Beginning March 1, the AskIT Service Desk will be adopting a new and improved unified escalation process for all caregiver-initiated escalations of Incidents and Requests. This process will standardize how all Incidents and Requests are escalated, eliminating legacy team-specific escalation processes which may have existed in the past.

> Click into the article headline or graphic for an outline of key process details.

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