The past few weeks have been busy and exciting. I’ve had the opportunity to share the vision of where we’re taking IS with our system executives, media, the investment community that rates our organization’s bonds that help fund our growth, and most importantly to groups of us in IS, internally.
Two service-level related areas I’m routinely getting feedback on during my visits with regional and ministry leaders across our system are: 1.) getting our caregivers prompt and easy access to the network and applications they need upon their initial onboarding or changes in role; and 2.) Ensuring a smoother experience and faster resolution via IS Service Desk for desktop support needs. These two efforts fall under the umbrella of a broader “IS Service Recovery” initiative we’ll share more about in coming months, which also includes engaging consulting firms on data strategy, ServiceNow platform improvement, and intake.
> Read the rest of B.J.’s note, including our work with consulting partner EY, our modernization efforts, and upcoming opportunities to ask your questions and learn more by clicking into the headline or graphic.
