On September 11, CIO B.J. Moore announced some organizational changes impacting the IS Service Desk and Day 1 Caregiver Productivity, two critical focus areas where IS is trying to improve the caregiver experience with technology and the service experience.
> Click into the article headline to re-read the full memo that B.J. sent to all of IS earlier this month.
Thanks to everyone who participated in our Q3 2019 IS Town Hall on September 23.
Our IS executive team spent a lot of time reviewing questions and feedback submitted via PollEverywhere. Both the links to their Q&A “answers” document, as well as the link to the recording of the webcast and the presentation materials were shared in the IS Open Forum group on Yammer last week.
> Click into the article headline or graphic to see the links again if you hadn’t seen or want to take another look.
In mid-August, we shared the interim security approach of enabling multi-factor authentication to our Okta single sign-on (SSO) solution for web applications, while at the same time, previewing that web application access would transition by December from Okta to Azure. This Azure-based approach supports a more streamlined web access experience for our caregivers, better cybersecurity, and our embrace of our more integrated Microsoft Modern Workplace platform strategy.
> Click into the article headline or graphic to understand the October through November transition of our web apps to Azure SSO and for details about how Azure SSO and MFA will work.
This week, the IS Strategy and Project organization launches the Intake IDEAS process for engaging IS for projects. Our partners seeking IS project support can now submit ideas to get assistance with evaluating solutions, identifying costs, and reserving resources. This customer-centric process is designed to ease both our IS caregivers’ and our business partners’ way through the process of project intake.
> Click into the article headline or graphic for details on the new process, as well as the transition timeline, and resources to help navigate it.
Caregiver end users across St. Mary’s High Desert Medical Group clinical and administrative locations in Southern California are receiving notifications from IS about the upcoming waves of Active Directory Domain Consolidation impacts affecting their system access and PC environment.
> Click into the article headline or graphic to learn more about the October AD domain consolidation impacts and see the communication to High Desert caregivers.
Adam Dial, SVP of Community Technologies and Exec Champion for IS Caregiver Engagement reminds us that the annual PSJH-wide Caregiver Engagement Survey for 2019 opens tomorrow. You will receive an email from PSJH’s independent survey vendor, Willis Towers Watson, with a unique link to take the survey. Please save that email until you’ve had the 10-15 minutes it takes to complete it. We have until 11:59 p.m. on Wednesday, October 16, 2019, to provide our feedback.
> Click into the article headline to read Adam’s note and answers to frequently-asked questions regarding the survey.
The Modern Workplace/Digital Workforce team has added an email security feature that aims to help our caregivers better identify external emails that require us to take added precautions for preventing the type of phishing that bad actors can attempt via email. Starting today, all incoming messages sent from external, non-PSJH senders to our PSJH email accounts will display added information in the subject line, indicating that they are from external senders.
> Click into the article headline or graphic to see what this changes looks like in subject lines and how we hope it will help caregivers act with added caution.
The Epic Lab and IS Laboratory Applications teams were honored with the Q3 2019 CFO Award for Excellence for their terrific efforts driving our application rationalization project, and their work to fix massive backlogs, improve customer satisfaction, and establish trust in Epic and Cerner. As part of their honor, they received a team celebration for their accomplishments, as well as some well-deserved extra personal time off. Congratulations!
> Click into the article headline or graphic for more details about their honor, a great photo of the combined lab teams, and the memo from our CFO Venkat.
On Sept. 27, as part of our week-long Mission Week celebration of the legacy of Blessed Émilie Gamelin, foundress of the Sisters of Providence, principal information security analyst Dave Thompson was honored for his long-time efforts supporting the Des Moines Area Food Bank. We thank Dave for his great work on behalf of our Mission, our community and representing our IS commitment to service!
> Click into the article headline or graphic to see his photo and a video that honored his work, the work of sr. applications analyst Jane Boies at Mother Joseph Farm, and the other winners.
National Cybersecurity Awareness Month (NCSAM), held every October, is a collaborative effort between government and private industries to raise awareness about the importance of cybersecurity. This year’s theme is Own IT. Secure IT. Protect IT. It emphasizes personal accountability and the importance of taking proactive steps to improve cybersecurity.
> Click into the article graphic or headline to learn more about how we can take accountability as PSJH caregivers for the cybersecurity of each other, our patients, and of PSJH.
