ServiceNow will be upgraded to its latest software version, Tokyo, between Friday, October 14, at 11:00 p.m. PT and Saturday, October 15, 1:00 p.m. PT. Caregivers working in ServiceNow during this time may experience intermittent access issues and will need to log in again.
> Click into the article headline or graphic to learn which features are included in the Tokyo version.
We had 2,046 caregivers join our September 20 Open Forum, during which our IS & RESO executives covered a wide variety of topics.
> Click into the article headline or graphic for the recording and slides.
BJ Moore, EVP/CIO, IS & RESO, sent out an email about evolving IS & RESO to support the streamlined Providence Divisional operating model.
> Click into the article headline or graphic to read his entire email about the latest changes.
It’s that time of year again where we reflect on all of the work we’ve done for caregiver experience over the past nine months and prepare for the next Caregiver Experience Survey coming on October 5.
> Click into the article headline or graphic to learn about the accomplishments in 2022.
In September, we’ll explore Action Plan Outcomes – what each of the pillars chose to focus on for 2022 based on their 2021 Caregiver Experience Survey results. These sessions are for core leaders and individual contributors.
> Click into the article headline or graphic to learn about how to join a session.
There were many exciting accomplishments in the first half of 2022 for Providence Global Center in India.
> Click into the article headline or graphic to read the entire update from Murali Krishna, SVP, country manager.
Caregivers have three months left to save old emails they need to keep. Starting December 5, Outlook emails older than two years will be automatically deleted on a rolling basis.
> Click into the article headline or graphic to find the action items that you need to take before this policy starts.
Healthcare Intelligence is doing its part to respond to the current financial challenges, while maintaining our services and supporting the 2025 strategy, communities we serve, and frontline caregivers. We are reducing our dependency on contract services and are expanding our operations within Providence Global Center.
> Click into the article headline or graphic to find out which contract services will be insourced.
Healthcare Intelligence is sunsetting all IBM Cognos Analytics reporting on September 30, 2022. The Cognos system and infrastructure will be decommissioned on October 31, 2022.
> Click into the article headline or graphic to learn about what you need to do if you use any IBM Cognos Analytics reports.
Thank you to all 1,200+ IS & RESO caregivers who joined us on August 10 for our two virtual summer social gatherings. Our raffle raised $11,700 (117% of goal) for women and children in need in our community. I’m very proud of our team’s generosity in supporting our Mission and love seeing caregivers interacting and having fun across departments and time zones. Congratulations to our prize winners and thank you to the large team of volunteers that helps us produce these fun events!
At the opening of our summer social, I shared the wish that RESO SVP Craig Arnold had for all of us to spend time with the people and activities we love and cherish those moments together. Craig loved our Mission, the people, and the culture of Providence. He made a meaningful impact over his short time with us.
When we meet on September 21 for IS & RESO Open Forum, we will be joined by a very special guest, Providence Chief Operating Officer Erik Wexler . . .
> Click into the headline or graphic to read the rest of BJ’s monthly note.
