Tools for Mitigating Burnout

IS Communications All Caregivers

Many teams across IS & RESO are focused on tackling the challenge of burnout, which has seen year-over-year increases across Providence, exacerbated by COVID-19. As part of our efforts to address Caregiver Experience Survey feedback around burnout on our teams, the IS & RESO Caregiver Experience Committee (CEC) have gathered support materials to stimulate conversation around how to mitigate burnout.

> Click into the article headline to see the helpful resources that the CEC team has pulled together.

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Nominating Period Now Open for 2022 VIA Awards

IS Communications All Caregivers

Values in Action, our annual caregiver recognition program, returns after an unforgettable year. Take a moment to recognize each other for the hard work and contributions of this past year, and spotlight those who serve as an inspiration. Nominate a fellow caregiver, provider or volunteer who goes above and beyond to model all five of our core values: Compassion, Dignity, Justice, Excellence and Integrity.

> Click into the article headline or graphic for more details, including links to the nomination form and an informational flier.

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Microsoft 365 Groups are Here

IS Communications All Caregivers

IS OneTeam is pleased to announce our transition from traditional Microsoft Outlook distribution lists (DLs) to Microsoft 365 Groups. Microsoft 365 Groups work with the Microsoft 365 tools you already use, so you can collaborate with caregivers across multiple applications. Groups are also an easy way to send emails. All Office 365 licensed caregivers can now create and manage their own 365 Groups without opening a service ticket.

> Click into the article headline or graphic to learn more about the benefits of 365 Groups, as well as resources to get familiar with using them.

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Transitions and the Biggest Month Yet for Epic

IS Communications All Caregivers

Thank you to all who joined our IS & RESO Open Forum last Thursday. During the Forum, I shared the news about the departure of John Milne, M.D., as SVP of RESO. A nationwide executive search is underway for a permanent executive leader of the Real Estate function for Providence. Andrew Haslam, VP of Real Estate, is taking over interim RESO leadership duties. We appreciate John’s leadership and contributions during the past years.

On Thursday, we also discussed the COVID-19 crisis in India. Our thoughts, prayers and support go to our PGC caregivers, as they look after their own safety and the health of their family and friends during this difficult time. We will continue to closely monitor the situation.

I want to again acknowledge the hard and groundbreaking work led by our IS Clinical Applications & Revenue Cycle team as they prepare for the history-making go-live of Epic for Orange County/High Desert (OCHD) on May 15. We look forward to sharing news of our go-live success and the early wins from moving to a single electronic health record . . .

> Click into the article headline or graphic to read the rest of B.J.’s monthly note to IS & RESO.

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April 29 IS & RESO Open Forum

IS Communications All Caregivers

We had over 1,700 IS & RESO caregivers join our Thursday, April 29 Open Forum, during which B.J. and IS & RESO executives covered a wide variety of timely topics. We heard the latest clinical and system perspective on COVID-19, an update from B.J., and an inspiring reflection from John Milne, M.D., with appreciation from B.J. for John’s leadership over the past three years. We also honored our first winners of our quarterly IS & RESO EVP Awards, reviewed our “Cloud First” priority, and took a look at a IS & RESO collaboration preparing Southern California for its Epic networking needs, among other topics.

> Click into the article headline or graphic to see the full agenda, recording, and slides. Plan to join us for our next Open Forum on May 19 and look for an invite from B.J. in the coming weeks.

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IS & RESO Collaborate on Alaska Pilot of New Tool to Communicate Disruptions & Emergencies

IS Communications All Caregivers

Partnering together, IS and RESO created a solution that not only avoided a gap in service for a critical Alaska region disruption communication tool, but more importantly helped Providence modernize and simplify.

> Learn about how IS & RESO collaborated to pilot a new platform for communicating disruptions and emergencies to our facilities.

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HI Makes Great Strides Advancing Agile Practices

IS Communications All Caregivers

The Healthcare Intelligence (HI) team of IS continues to advance its agile practices, with a goal of full operation using key principles of the Scaled Agile Framework (SAFe) by the end of 2021.

> Click into the article headline or graphic to learn about the progress HI has made with agile methodologies, progress to-date, and how it’s helped HI address burnout and move from a project to product mindset.

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