Working as One Team and Announcing a New SVP of RESO

IS Communications All Caregivers

It was great joining over 1,700 of our IS & RESO caregivers on the October 20 Open Forum. That same day, my executive team and I, including Murali Krishna, who was able to travel to join us, were meeting for the first day for a two-day leadership off-site. After two years of not being able to meet in person, it was a great opportunity to review and discuss our strategic priorities into 2022 and what are the key challenges we need to tackle to continue making fast progress in our journey. We covered a lot of ground and aligned on key actions, including greater visibility and cross-functional alignment on the work that we do every day to “Keep the Lights On,” greater clarity of ownership and accountability across teams, ways to continue improving our own IS & RESO caregivers experience, and steps to continue to improve the technology experience of all caregivers across Providence.

2022 will be the third year into our Simplify, Modernize, Innovate journey, and will represent a pivotal moment across all the strategic priorities we have been focusing on during this time. One key theme emerging from the conversations is that, while we have made huge progress, our long-term success depends on all of us working as one team across IS & RESO. You will hear more on this from me and your respective pillar leaders in the weeks to come.

At Open Forum, I shared that, after a thorough nationwide search, we have finalized our selection of a new permanent leader of RESO. I am now happy to announce that Craig Arnold will join Providence as SVP of RESO, starting on November 15 . . .

> Click into the memo’s title or graphic to read the rest of BJ’s monthly note.

Read More

IS MAC 🍦 Celebration for Closure of Data Center at St. Elias

IS Communications All Caregivers

At about this time last year, we shared how we’d completed the successful IS integration of St. Elias Specialty Hospital, a Providence-owned rehab hospital in Anchorage, Alaska. The final item on the integration project list was to shut down the St. Elias data center. This couldn’t happen until all applications were moved from the St. Elias data center to a Providence data center location. As of Wednesday, October 27, IS has completed that work and is now ready to shut down the St. Elias data center.

> Click into the article headline or graphic for more about the two-year integration journey and to see photos from the ice cream celebration hosted by IS MAC to mark this final integration milestone.

Read More

New Site Provides One-Stop Shop for Security Guardrails

IS Communications All Caregivers

The Security Architecture team of Information Security has launched a new site for everything related to the Security Guardrails now in place to help those owning, developing, or modifying software systems to proactively integrate security.

> Click into the article headline or graphic for the link to the new guardrails site, current published guardrails, and upcoming guardrails under development.

Read More

Check Your ERP Reporting Data Sources

IS Communications All Caregivers

The Healthcare Intelligence (HI) team supporting IS Enterprise Business Application’s Project Genesis is reminding our partners and customers that, while the July 2022 go-live for Genesis seems far in the future, time is running out to request any changes to this large and expansive project.

> Click into the article headline or graphic for a list of questions you should be considering if you maintain or use reports that use ERP data and ensure you’re prepared.

Read More

Admin Tech Team Helps REH Repurpose Donated Medical Supplies

IS Communications All Caregivers

The Medical Supply Recovery Operations team (MSRO) within the Resource Engineering & Hospitality (REH) organization receives medical supply donations from Providence ministries and repurposes them to partner charities who serve the most vulnerable across the globe.

> Learn how IS Administrative Technology has partnered with MSRO to deploy an inventory management solution to help these Mission-supporting efforts.

Read More

IS & RESO Collaborate on Sustainability-Focused Providence Live Event

IS Communications All Caregivers

On September 24, 2021, IS & RESO participated in a Providence live event streamed on our official LinkedIn, Facebook, and YouTube social media channels to share how we’re using a green approach to IT as another facet of making progress toward our WE ACT pledge.

> Click into the article headline or graphic to check out this interesting conversation and learn more about the impact of information technology on our carbon footprint – from e-waste recycling to moving data to the cloud.

Read More

2021 Caregiver Experience Survey and Appreciation All Around

IS Communications All Caregivers

Today, our 2021 Caregiver Experience Survey opens. As we navigate the challenges and disruption of the past year and a half, I appreciate this organization’s steadfastness in supporting our caregivers across the system, our communities, and our Mission. Your feedback focuses our efforts on what are the most impactful things we can do to make you feel inspired, empowered, connected, supported, and valued. Please take the time to respond to the survey.

My leadership team and I recently had the chance to review the great work of our Caregiver Experience Committee and the actions functional pillars have been doing to address caregiver feedback . This includes the pillar specific initiatives, burnout focus groups and executive engagement such as the Fireside Chats with system leadership. Just a couple weeks ago, I recorded our ninth Fireside Chat with Sister Susanne Hartung where we discussed the impact of the vital day-to-day work we all do contributes to our mission. I encourage you to check it out!

October is a special month within RESO because we honor two very critical functions with special celebratory appreciation weeks—first, Security, then later in the month, Facilities Engineering. On behalf of Providence leadership, I want to thank Security for your work through this challenging past year, ensuring the physical security of our ministries and keeping our caregivers safe. The hard work you do every day to support our Mission is noticed and appreciated. And to our Facilities Engineering teams, I want to recognize your tremendous service in keeping our facilities running smoothly through this challenging past year. You support our Mission by getting the highest performance out of our built infrastructure during a period where our environments of care have been stretched and are highly valued partners to our regions and ministries . . .

> Click into the memo’s headline or graphic to read the rest of BJ’s note.

Read More