We are approaching 200 caregivers who have signed up to obtain early access to the Windows 11 operating system (OS) and assist TEO in understanding the caregiver experience with the new OS before we launch Providence-wide.
> Click into the article headline or graphic for more details about the program and the link to the request form.
TEO technical services has transitioned from the ServiceNow IS-to-IS generic request form to a new IS Service Request with detailed intake forms for each service. The new IS Service Request Portal is now available for requesting TEO technical services by IS caregivers.
> Click into the article headline or graphic for details on what request scenarios use the new portal and to see process change resources and training workshops being offered.
IS & RESO Hub was recently updated to honor those caregivers celebrating Q1 2022 major service anniversary milestones, ranging from the first five- to 50-year milestones for the current quarter. This quarter, we also honored RESO’s Ken Hill for his 50-years serving Providence Sacred Heart in Spokane.
> Click into the article headline or graphic to see caregivers celebrating anniversaries, including Ken’s core leader and RESO SVP Craig Arnold, honoring him on our January 19 Open Forum.
On our January 19 IS & RESO Open Forum, BJ Moore recognized the Q4 2021 winners of our EVP/CIO SMIle Awards. Winners were selected from 23 highly-competitive peer nominations.
> Click into the article headline or graphic for our team and individual winners and finalists, and please join us in celebrating them!
On Wednesday, January 12, B.J. Moore hosted the tenth in his series of Fireside Chats with Providence’s top leaders, featuring RESO SVP Craig Arnold.
> Click into the article headline to view their chat and hear what Craig had to share his 28-year international career with BMW Group, finding a career path that aligns to your values, and why IS and RESO teams coming together is a natural fit.
Look for an invite coming shortly from BJ Moore to our upcoming March 9 IS & RESO Open Forum, and be sure to attend. In the meantime, if you missed it, please check out the recording and slides from our January 19 Open Forum.
> Click into the article headline or graphic for January 19 Open Forum content.
Do you know who your IS & RESO Caregiver Experience Committee (CEC) member representative is? Each representative of the IS & RESO CEC is tasked with attending monthly meetings, being a Caregiver Experience subject matter expert (SME) and championing the action planning process within their pillar/division, and bringing back and sharing the information they learn in the committee meetings with their pillar/division leadership.
> Click into the article headline or graphic for links to the updated directory of members by team and a fun yearbook introducing you to everyone who is supporting this critical work.
The 2022 Journeys in Leadership interview series has kicked off. Each month, Doug Lewis, GVP Administrative Technologies, will be meeting with leadership across IS & RESO to allow you to better get to know them and their individual journeys.
> Click into the article headline or graphic to view the recording of the January interview with Dr. Marino, and learn more about him, including his propensity for taking action and facilitating positive change wherever he can.
Beginning March 1, the AskIT Service Desk will be adopting a new and improved unified escalation process for all caregiver-initiated escalations of Incidents and Requests. This process will standardize how all Incidents and Requests are escalated, eliminating legacy team-specific escalation processes which may have existed in the past.
> Click into the article headline or graphic for an outline of key process details.
For our second article in the “Living Our Values” series, we focus on the Providence value of Dignity. We need your help in identifying ways in which IS & RESO caregivers live the Providence values while at work.
> Click into the article headline or graphic to read some great profiles of Dignity in action across our teams and for the link to the Living the Value form, where you can provide a description of how you or members of your team live the Providence Values in your everyday work.
