Our weekend go-live with the Swedish/PacMed Epic upgrade to our aligned instance/collaborative build of PSJH Epic has been a great success so far and marks a major milestone in our IS strategic journey. Our IS caregivers, including the clinical informatics “surge support” deployed from other regions and TEO, have gone above and beyond, given we have had some higher than expected volumes. This is the largest go-live we have ever done and there is not a single part of IS not engaged in the effort in some way.
As Tabitha Lieberman, SVP of Clinical & Revenue Cycle Applications shared in her Saturday “morning after go-live” message: “Of all the mountains you have climbed I know this one has felt like the tallest in many ways. Swedish, Pac Med and the majority of the community sites using the Swedish instance of Epic have now converted to the PSJH instance… We have a lot of climbing to do over the next few weeks, but please take a moment to appreciate getting to this point.”
“A HUGE congratulations and thank you for this weekend!” she reiterated today.
Core application teams, clinical informatics, and ministry partners are receiving regular, daily updates from the Command Center, but it has gone smoothly so far.
Some initial Day 5 (June 19) stats
- Total number of tickets submitted to the command center: 4655
- Tickets remaining open: 1489
- Total tickets closed: 3166
Great kudos from our clinical users/partners
- “Hospitalists were well-prepared. I’m hearing from Nursing that they felt supported, and providers felt well-prepared.” – Naomi Diggs, M.D., Hospitalists Associate Medical Director at Swedish First Hill
- “Everyone is doing a good job collaborating and doing a good job at addressing issues as they come up.” – Dylan Carroll, Executive Director, Ambulatory Care Services, Swedish Medical Group
- “This Epic go-live is going well and the Cardiovascular line feels well supported.” – Jeffery Westcott, M.D.
- “Clinical Informaticists who came from other regions to help support this go-live have been really great to work with! They have been especially helpful with troubleshooting.” – Michelle Streiff, Swedish Clinical Informatics
Great job, IS!