RESO Excellence is your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
Robert Huss, Security Officer – Swedish Ballard – Seattle, Washington
I’d like to recognize Robert for his exceptional de-escalation skills, which he demonstrated in a recent situation involving a challenging patient on BHU. Despite the patient’s initial uncooperativeness, Robert’s calm and empathetic approach successfully diffused the tension, resulting in the patient becoming willing to cooperate. His ability to handle this difficult situation with professionalism and poise is truly commendable, and I believe his actions warrant recognition. ~ Ivan Tyson – Security Supervisor
Chad Manion, EVS Manager PSJ Orange, security officer – St. Joseph Hospital of Orange – Orange, California
Chad Manion has demonstrated outstanding dedication and leadership within our hospital over his two-year tenure, significantly enhancing the EVS team’s performance and engagement. He adjusts his work hours to ensure effective communication with his entire team and actively participates in hands-on projects alongside his staff. Chad played a pivotal role in co-chairing the Linen Committee, which under his guidance, successfully launched initiatives such as Linen Awareness weeks, facilitating cross-departmental collaboration to improve linen usage practices. Moreover, his commitment extends to broader hospital initiatives, including recycling and injury prevention, where his efforts have led to substantial improvements. Chad’s approach not only fosters teamwork and inclusivity but also aligns with our core values, making a measurable difference in our hospital’s operations and culture. ~ Tara Robinson – Nursing Manager Oncology
MD Ferdous, EVS Director – St. Jude Medical Center – Fullerton, California
A special acknowledgment is due to MD Ferdous, whose outstanding participation truly set a benchmark. With a remarkable participation rate of 88% in the CES, he has exemplified dedication and commitment. Moreover, an impressive 93% of his team reported feeling engaged, showcasing his effective leadership and ability to foster a supportive and inclusive environment. Ferdous’s efforts remind us of the profound impact we can achieve through active participation and engagement. Let us all draw inspiration from his dedication as we continue to strive for excellence and improvement within our organization. ~ Asif Khattak – Sr. Director, Environment of Care
Kathleen Montoya, EVS Director – Providence Little Company of Mary Torrance Hospital – Torrance, California
Abraham Ramirez Escobar, EVS Manager– Providence Holy Cross Medical Center – Lubbock, Texas
Please join us in congratulating Kathy and Abraham for their outstanding achievement in employee engagement! With a remarkable score of 89%, they have significantly surpassed both the organizational average at Providence and the overall industry standard for Environmental Services (EVS). Their dedication and efforts in fostering a collaborative and supportive work environment have not gone unnoticed. This commendable accomplishment will be highlighted in our upcoming company newsletter. Great job, Kathy and Abraham, and keep up the excellent work! ~ Asif Khattak – Sr. Director, Environment of Care
Omar Castro, EVS Director – St. Joseph Orange Hospital – Orange, California
Donnie Smith, EVS Director, Providence St. Joseph Burbank, EVS Director – Providence St. Joseph Burbank – Burbank, California
A big congratulations to Omar and Donnie’s team for their remarkable achievement in the recent Glint employee engagement survey. Achieving an impressive score of 83%, they surpassed the Company average by an extraordinary 10 points. Additionally, they excelled in all 29 questions, outperforming the organization comparison scores.
This achievement highlights the strong leadership of Omar and Donnie, and their commitment to creating an environment that promotes growth, communication, and teamwork. The results reflect their team’s engagement and satisfaction, showcasing the positive impact of their leadership style.
Omar & Donnie – you set a stellar example for us all! ~ Asif Khattak – Sr. Director, Environment of Care
Gregor Lutz, Finance Director – CBRE – Charleston, South Carolina
Shane Souders, Sr. Financial Analyst– CBRE – San Jose, California
Greg and Shane have provided awesome support over the last handful of months reconciling Genesis and E-Builder for the Hope Tower project. Due to its nearly decade long run as a legacy project through various accounting systems, there were many discrepancies and issues between the information in Genesis and how that matched with E-Builder. The team did a magnificent job in reconcile those issues and producing commitments and actuals that we can be confident in and manage from here forward. They were always prepared and met deadlines over the course of this effort, and I wanted to thank them for their contributions to this major project. ~ Mike Siwek – Executive Director Real Estate Operations
Wendy Schreiner Harris, EVS Technician– Providence St. Peter Hospital – Olympia, Washington
Wendy is always going above and beyond her job responsibilities. She always does and amazing job and always with a smile:) She is an absolute pleasure to work with. ~ Lillia Puris – EVS Technician
Cynthia Ruiz, Asst. EVS Director – Providence St. Joseph’s Hospital – Santa Monica, California
Cynthia has a very important and challenging leadership position with environmental services that impacts all areas of our Saint John’s ministry. I have collaborated with Cynthia on different Mission related projects, and I know her to be a very Mission-inspired leader who lives all of our Providence values in her daily responsibilities. I find her leadership actions, behaviors, and decisions to continually align with all our values. She holds up high standards of excellence for her staff in the cleanliness and care of the health center’s facilities. Cynthia has been very supportive of all our Mission sponsored activities as she holds up the dignity of each person, especially those who are poor and vulnerable within our ministry and in the broader community. She also participates as a valued member of our Mission Committee. She has a very compassionate heart and is always willing to help serve others in need. Cynthia is very committed to our value of justice in leading environmental stewardship efforts within our ministry. She is providing leadership to our Saint John’s Green team at the ministry in collaboration with the Providence system pledge to go carbon negative by 2030. I also find Cynthia to be a leader with integrity, as she always collaborates with others in discerning what is the right thing to do to help improve the EVS services throughout our ministry. I am grateful to Cynthia for her leadership at Saint John’s and for the many ways that she lives our values in her care for our ministry ~ Paul Makarewicz – Chief Mission Officer
Raquel Marquez, EVS Technician – Covenant Hobbs Hospital – Hobbs, New Mexico
Raquel is always working, has her area very clean and always very outstanding in her job, always helping their workers. ~ Brenda Garcia – EVS Technician
Brenda Garcia, EVS Technician – Covenant Hobbs Hospital – Hobbs, New Mexico
I recommend my worker Brenda because she’s a really hardworking person, she has the biggest department and its always clean and good. She’s a person who is absolutely IRREPLACEABLE. ~ Raquel Marquez – EVS Technician
Dion Hernandez, SeniorSecurity Officer – Covenant Medical Center – Lubbock, Texas
He demonstrates our values and promise when he is de-escalating a situation. When a loved one is in ICU, the families experience emotional distress with the situation. The machines attached to their loved one and the tasks that the medical staff must do to appropriately care for the patient is not a familiar scene. There are times the family interactions within themselves escalate due to the tensions that are present. Dion has a compassionate understanding of the scenario the loved ones are facing. When Security is called to de-escalate aggressive behaviors in ICU – Dion seeks to understand the family concerns, calms them with such refined de-escalation techniques, and sets an expectation with them to manage their distress in a more appropriate manner for medical staff to provide the care in a safe and supportive environment. There are times when family members have sought him out to thank him for his support and understanding. ~ Cindi Kenady – Senior Director Environment of Care
Maria Lopez, PBX Operator – Covenant Health System – Lubbock, Texas
I received this from a manager of another department “Maria went beyond the call of duty helping me find the correct department that I was looking for. She was very resourceful and did not give up until we found the right person. She had a smile in her voice that portrayed that “I am here to help you”. So many times, we only complain with the negative aspects of interactions. This was a very pleasant experience and I wanted you to know that Maria is definitely a “keeper”. ” ~ Cindi Kenady – Senior Director Environment of Care
Josh Montano and Heather Riley, Principal Safety Officer – Covenant Medical Center – Lubbock, Texas
When Crowdstrike disrupted our computer systems at every entity in our region, Josh and Heather were at the helm of the Command Center, taking turns to cover through the night and weekend and then into the weekday. They worked closely to support IT as they were dispersing resources and working to find resolution to the situation. They both are very resilient and dedicated to working through emergent situations. ~ Cindi Kenady – Senior Director Environment of Care
Thomas Edrington, Construction Manager, Associate Construction Project Manager – Providence Real Estate Strategy & Operations – Lubbock, Texas
Thomas leads his teams consistently with excellent communications with key stakeholders with delays, changes or issues that develop. He stays aware of potential safety risks for patient and environmental safety and manages them through the appropriate channels. He is a pleasure to work with. ~ Cindi Kenady – Senior Director Environment of Care
Jack Josel, Design Construction Manager – Providence Alaska Medical Center – Anchorage, Alaska
I am impressed with how Jack communicates so effectively with the clinical leadership team. Many times, there is a breakdown in communication between the clinical and non-clinical operations. Jack does a great job at navigating those issues and can recognize what information is important and applicable to the clinical teams. ~ John Bolstridge – Principal Safety Officer
Juan Hernandez, Security Manager – Swedish Shared Services – Edmonds, Washington
Juan is an exceptional leader and mentor. Despite his many responsibilities as a manager, he always makes time to offer guidance and support. His patience and willingness to help me navigate challenges have been invaluable to my growth and development in my role. Juan’s dedication to fostering a culture of learning and collaboration is truly appreciated, and his impact on my success is immense. Thank you, Juan, for being an outstanding role model and mentor! ~ Ivan Tyson – Security Supervisor
Karen Papadakis-Hill, Project Coordinator – Providence Real Estate Strategy & Operations – Irvine, California
This caregiver has always gone above and beyond to help others and does it enthusiastically and with a smile. Kind, caring, and always reliable. ~ Lilandra Lipari – Project Coordinator
Kameron Kowalski, Food Services Supervisor – Seward Medical Center – Seward, Alaska
Kameron is always on the go, ready to jump in and help her crew. Her positive attitude and compassionate nature makes her a cut above the rest. ~ Heather Harney – Linen Represenative
Josh Brown, Senior Facilities Technician – Providence St. Peter Hospital – Olympia, Washington
he thinks about customers and trying to make their stay better with repairing broken stuff and making their stay better. ~ Charles Callison – Senior Facilities Technician
Steven Schutt, EVS Technician – Providence Seaside Hospital – Seaside, Oregon
I would like to recognize Steve for having a questioning attitude. Steve is one of our newer caregivers and 2 times now he has had a questioning attitude about items he’s visualized in the trash in 2 separate areas; 1 was a syringe from a diabetic caregiver found in a garbage can. The 2nd was an IV with a retracted needle. Steve cared enough to bring it forward to help the caregiver understand the need to bring a sharps container in their car to work. The 2nd incident provided education for my staff on how an IV works. ~ Kathy Isom – EVS Manager
Scott Gregory, Environmental Services Technician – Providence Seaside Hospital – Seaside, Oregon
Scott has taken on the responsibility of making sure our very tiny recycle shed is kept somewhat organized. Scott makes sure the Styrofoam is broken down so that more will fit in the shed between pick-ups.
On the eve of our pickup Scott makes sure that in good weather the bags are pulled out and tied off and in inclement weather – the bags are tied off and left in the shed and the overflow is brought to the loading dock. I appreciate Scott taking on this responsibility, because for the last year or more I have taken on that job. ~ Kathy Isom – EVS Manager
Jeffrey Ramsdell, EVS Technician – Providence Seaside Hospital – Seaside, Oregon
Jeff goes out of his way to do quality checks on our cleaning van, replacing wipers, checking fluids, and topping them off, and alerting me of upcoming oil changes. Jeff also takes the van in for the oil changes, and for tire changes. I really appreciate all of the additional tasks that Jeff willingly takes on to improve organization of our storage areas, replacing dispensers when needed, his knowledge in previous jobs has come in handy. ~ Kathy Isom – EVS Manager
A.J. Moultrie, Security Officer – Providence Regional Medical Center Everett – Everett, Washington
A.J. Moultrie is relatively new to the PRMCE security department, but I have been very impressed with his outstanding commitment and aptitude for his role. He displays remarkable poise when presented with the unique challenges we face, and he is quick to act when intervention of some kind is necessary. He also brings a good-natured attitude every day and can be trusted to be there when he’s needed. I believe PRMCE’s core values are well-represented when A.J. is on duty. ~ Russell Dillingham – Security Officer
Tyler Anderson, Director Facilities – Providence Oregon Regional Shared Services – Portland, Oregon
Karen Rodriguez, Principal Safety Officer– Providence Oregon Regional Shared Services – Portland, Oregon
Garth Didlick, Senior Director Environment of Care – Providence Real Estate Strategy & Operations – Portland, Oregon
Chad Wais, Manager Facilities – Providence Sacred Heart Medical Center & Children’s Hospital – Spokane, Washington
Mike Siwek, Executive Director Real Estate Operations – Providence Real Estate Strategy & Operations – Lubbock, Texas
Eric Rodgers, Senior Director Environment of Care – Providence Real Estate Strategy & Operations – Spokane, Washington
These leaders presented their findings and data to the Joint Commission surveyors for their ministries’ Sustainable Healthcare Certification, and they crushed it. Because of them, Providence set the standard for the rest of the U.S. on not just tracking and reporting data but also the commitment and passion behind the work they do every day. Thank you for your leadership excellence. ~ Ben Myers – Providence Real Estate Strategy & Operations – Portland, Oregon
Daneil Robledo, Facilities Engineer – Providence Regional Medical Center Everett – Everett, Washington
Always there for any help, I need. Let’s me know the things I need to learn. ~ Subhash Deo – Facilities Engineer
Matt Lorch, Senior Facilities Technician – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
Antonio (Sonny) Basuel, Senior Facilities Technician – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
Jose Holgado Jr (Juhn), Facilities Technician – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
Tyler Steele, Supervisor Maintenance – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
The front drive thru canopy at Providence Kodiak Island Medical Center has accumulated rust over the years due to the saltwater environment we experience. The hospital building is owned by the Kodiak Island Borough, so any projects over $25,000 must go through an approval process by the Borough. A few years back, a quote was obtained for just over $165,000 to prep and paint the canopy. Due to higher priority projects, the project was not approved.
From the entrance to the hospital, the canopy looked in disrepair due to the flaking rust and corrosion of the paint caused by the challenging weather we get in Kodiak. Under the canopy, the beams and roof decking were corroding, and the paint was heavily flaked. I spoke to the Borough and asked that if the Providence Maintenance Team took on the project, would we be allowed to perform the work ourselves. The Borough approved.
A lift was rented, and a high-quality marine paint was purchased to perform the project. Matt Lorch, maintenance tech, was put in charge to lead the project. The project was coordinated with various managers in the hospital to make sure the project could be worked on without disruption to everyday business.
The maintenance team then installed a barrier around the whole canopy to protect any visitors from the work being performed and to protect from the challenging weather conditions we experience daily here in Kodiak. Matt, Sonny and Juhn then started the arduous task of sanding and prepping the underside of the canopy and all the corroded surfaces. During this time, Tyler Steele was covering all the maintenance, including pm’s during the 3-4 weeks this project lasted. Occasionally a member of the team had to be pulled away to help with a few work orders and or small emergencies.
The team worked tirelessly prepping all the structural metal making sure all of the flaking paint and rust was removed. There were 2 guys in the basket at a time with one on the ground as safety watch. They rotated out giving each other a break from all of the overhead grinding they had to do throughout each day. There are several tight places to work and at times getting a grinder into tight places presented some challenges but the team persevered and managed to prep all surfaces as required to accept paint. This work was strenuous and tiring but they trudged through each day feeling the aching muscles as they worked.
After roughly 3 weeks of prep, they were finally ready for paint. They finished the painting within a week and their hard work paid off. The canopy now looks awesome, and they really have a project to be proud of. The team has received several compliments from caregivers and patients on how great the front of the hospital looks. This is a great example of the resilience the Kodiak Maintenance team must self-perform work when project funds are not available. I am proud of this team for their hard work and ability to go above and beyond when needed. The front entrance to the hospital looks great and it reflects the great caregivers we have in this hospital here in Kodiak. ~ Victor Weaver – Senior Manager Facilities
Aubrey Lohrman, Design Construction Manager – Providence Real Estate Strategy & Operations – Olympia, Washington
Aubrey has successfully led numerous projects for PCH, demonstrating commendable due diligence and excellent communication. I can always rely on her to dot the I’s and cross the T’s. Currently, she is leading a project that has faced several challenges, including securing engineered equipment and coordinating contracted stakeholders that span across the nation. As a PM, that is her job, but with every job you can do status quo, or you can excel, Aubrey excels. I want to thank Aubrey for asking the tough questions and ensuring follow-through. I look forward to many more years of collaboration with her. ~ Ivy Anderson – Manager Facilities
Jamphel Rinzing, Sr. EVS Technician – Providence St. Patrick Hospital – Missoula, Montana
He is always happy and willing to do any task he is asked to do. ~ Korbin Campbell – EVS Technician
Leticia Ruiz, EVS technician – Mission Hospital Regional Medical Center – Mission Viejo, California
Leti takes great pride in welcoming patients to her unit. She is very considerate of her patients’ needs and makes every effort to make her rooms patient ready. She often refers to new admits as “my patients” and is can always be found sharing a smile and words of encouragement with someone on her floor. She is the embodiment of know me, care for me and easy my way. ~ Griselda Delgado – EVS Supervisor
Para mi es una excelente trabajadora y companera de equipo en EVS Tech. ~ Rosa Aguilar – EVS Techician
Farid Zamani, Senior Facilities Engineer – Swedish Issaquah – Issaquah, Washington
He encompasses all aspects of Swedish values and mission statement more than anyone I have seen in my 5 years here. ~ Aaron Warner– Facilities Engineer
Benny Thompson, EVS technician – Providence Medford Medical Center – Medford, Oregon Ben is always helpful when he’s lead. He continuously looks in on the team and leads a hand when needed. I appreciate how he will grab the trash or “strip” a room without asking. I never worry when Ben is around, that out team will succeed. We have wonderful managers in EVA. I have to give a shout out to all of them Edan, Matt and Shawn, thanks guys! ~ Misty Orlando – EVS Technician