RESO Excellence is your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
John Juarez, security officer – St Joseph Health System – Irvine, California
I would just like to take a moment recognize John’s dedication to Providence.
Over the time of John being on our team supporting the Irvine office, he has always been providing our caregivers and leaders with some of the most high-quality security services possible.
More recently, John has been assisting with special events such as board meetings, building move outs, and security system support. In some cases, these events involve our most senior leaders in the organization, and I am so grateful that we have someone as reliable as John to represent our team with professionalism.
I can always count on John to be punctual, attentive, communicative, and professional.
John – Thank you for your continued hard work, and we are so happy to you continue to be a part of this team! ~ Forrest Marrero – manager physical security
Brayan Paredes, security officer – Providence Real Estate Strategy & Operations – Seattle, Washington
Brayan is a new security officer with the Renton Security team, serving both PacMed and the Renton corporate campus.
There was an opportunity for Providence to partner with a local catholic high school for a work study program. Our team was selected to participate in this program. In this program, we would have the opportunity to show high school students the importance of security in healthcare and develop important skills such as customer service and organization.
Even though Brayan is new, he has already stepped up to the plate to support the team with various projects, incidents, and going above and beyond to make our team look good.
When I asked Brayan about leading part of this program, he was very enthusiastic and willing to take on this task.
Today, Brayan attended the first set of trainings for the work study program, and I have attached some pictures from the event.
Brayan is not only representing the organization with professionalism, taking on extra tasks/projects that need to get done, but doing this all while having a great attitude.
Thank you, Brayan, for this work, and we are so happy to have you on this team! ~ Forrest Marrero – manager physical security
Joyce Lorch, food services manager – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
Joyce is the Manager of Food Services for the hospital and the elder house in Kodiak Alaska. There have been a lot of changes to the menu system and the process in which we serve caregivers and patients in the hospital and for the elder house. Joyce manages a commercial kitchen in the hospital, a commercial kitchen and 2 kitchenettes at the elder house that get utilized infrequently, mostly for preparing snacks and drinks for residents.
Recently, a request was made by the Elder House Administrator, Helena Jagielski, to start utilizing the kitchenettes for preparing residents food instead of solely in the commercial kitchen. The Administrator wanted to have the residents see their food being prepared, making it more like a home atmosphere. One of the big challenges with that was that the kitchenettes did not hold an ADEC Food Establishment permit to operate and prepare meals.
Without any complaints Joyce took the challenge to get the kitchenettes permitted and ran with it. There were a lot of hoops Joyce had to jump through prior to submitting the application to the State. The kitchenettes had to be inspected by the local building inspector to make sure they had all of the proper equipment, and the kitchenettes were up to all building codes. Joyce assembled a small team to go through and make sure the equipment was up to commercial standards and that it was functioning properly. Afterwards Joyce called in the local building inspector to perform an inspection and was able to get him to sign off on the kitchenettes.
Next, Joyce had to submit an application to the state for the ADEC permitting. Joyce contacted the inspector from the state to ask questions regarding the permit. The inspector stated she was coming to Kodiak for some other inspections and wanted to know if Joyce would like her to informally go through the kitchenettes to see if anything needed done prior to submitting the permit. Joyce gladly accepted the invitation. When the inspector came to town, Joyce asked if I would come up with one of my facilities staff and walk through with the inspector in case we needed to make any changes to the kitchenettes.
The inspector was overjoyed to see that all of Joyces compliance paperwork was up to date and that the kitchenettes were in great condition. After walking through both kitchenettes, the inspector stated it was the best kitchenettes she has seen in a long time and that she would not need to return for a final inspection because they would pass inspection with flying colors. She just asked Joyce to submit the application and if the building inspector was good with everything, then she would sign off on the permits.
Joyce did a lot of leg work to make sure the kitchenettes would receive their permitting. She put in a lot of hours making sure everything was in place, while still making sure her staff of 13 direct reports had everything in place to perform their duties on a daily basis. Joyce is an extremely hard-working manager that loves her staff. Joyce has a great relationship with her employees and when they find ways to improve their processes, she listens to them and helps make the changes they have identified. Joyce constantly goes above and beyond for the hospital and elder house, so much, sometimes I have to remind her to make sure she takes time for herself to have a good work life balance.
Joyce has several children and has fostered several children as well. She is involved heavily with the community, she has a strong belief in God and when things become challenging, she always smiles and says God willing, he will get me through it. I am blessed to have such a wonderful human being that is so giving of herself working on my team here at Providence in Kodiak. She is truly focused on the Mission of Providence. ~ Victor Weaver – senior manager facilities
Cindi Kenady, senior director environment of care – Providence Real Estate Strategy & Operations – Lubbock, Texas
Josh Montano, principal safety officer – Covenant Health System – Lubbock, Texas
Heather Riley, principal safety officer – Covenant Health System – Lubbock, Texas
As we all know our system was widely affected by the CrowdStrike outages. Our environmental safety team of Cindi, Josh & Heather quickly established a Virtual Command Center for the region on 7/19, which was used for communication, issue reporting and knowledge sharing for all departments. Issue trackers and other tools were swiftly implemented and maintained by the team as they operated in shifts 24/7 over the entire weekend. The eventually downshifted to daily operations this past week, but still maintain the open lines of communication until all issues were resolved. We really appreciate the dedication and determination of this team to keep our region safely functioning at all times, and we recognize the time they gave up away from their families and the sleepless nights they endured. Thank you from the TX/NM region and job well done! ~ Mike Siwek – executive director real estate operations
Tony Lent, senior facilities technician – Providence St. Peter Hospital – Olympia, Washington
Tony gets handed a plate full of unappetizing workloads every single day and handles it with grace and a smile every single time without fail. He is unshaken no matter what unplanned craziness this place offers. ~ Tyler Howard – senior facilities technician
PRMCE Pacific Campus Facilities team – Providence Regional Medical Center Everett – Everett, Washington
What a great group of folks! Always willing to help with any project and with a great attitude about it! Truly a joy to work with them! ~ Amy Erickson – evs supervisor
Pranee Withem, EVS technician– Providence Alaska Medical Center – Anchorage, Alaska
Pranee is our EVS caregiver in PAMC that taking care of PCU unit. Multiple days in a row, different patients from different room was call down and give recognition to her that she is compassionate and taking care of their room really well. It’s really nice to hear that from the patient directly, usually, everyone is busy and not able to recognize the important of housekeeping in the hospital. We love to hear more from that in the patient and staff. We don’t hear any complains from the floor when she is working and always willing to help to get the work done when we are short staffed. ~ Hai Phan – EVS supervisor
Lanette Faulkner, senior director operational planning – Providence Real Estate Strategy & Operations – Irvine, California
As my Director for the past 5+ years, Lanette has been an incredible resource for me and my Caregivers as we continuously support our frontline Caregivers in their pursuit of delivering incredible patient care. Lanette, having to watch over two hospitals (Mission Hospital Mission Viejo and Mission Hospital Laguna Beach), has stood shoulder-to-shoulder with us in all the aspects of our responsibilities, and, not only in a professional sense but also supporting and caring for us all on a personal level. She has always brought comfort to me in this ongoing, perpetual pursuit to deliver the best support to the needs of our campus and has always kept us within the “guardrails” so we are doing the right thing for the right reason. Lanette will be moving into a new role, and I wanted to acknowledge her in doing a fantastic job within a very challenging day-to-day operation. God Bless you Lanette and thank you so much for your support. I/we will miss you in our daily routines. ~ Michael Mathis – facilities manager
Joii Nguyen, evs technician – Providence Sacred Heart Medical Center & Children’s Hospital – Spokane, Washington
Very reliable and dependable. Works well with others. Goes above and beyond on a daily basis. Helps co-workers by completing some of their job tasks daily. Never complains, and when asked how you are doing its always positive feedback. Joii is an outstanding person and a valuable employee for Sacred heart medical center environmental. I am proud to work with him. ~ Geffery Triano – evs supervisor
Alex Shuherk, clinical program coordinator RN – Providence Health Plan – Beaverton, Oregon
My husband passed away when I was on vacation, she helped my sons my family and myself. Every night she would call us just to see how were doing what our needs were. Thank you Alex, I was in India. ~ Sneh Shankar – call center representative
Griselda Delgado, EVS supervisor & patient ambassador– Mission Hospital Regional Medical Center – Mission Viejo, California
I am excited to highlight Griselda Delgado not only for her exemplary service as a Patient Ambassador in our Environmental Services department but also for her leadership in spearheading our recent Caregivers Engagement Survey. Griselda’s exceptional efforts led to a noteworthy 90% participation rate, showcasing her ability to effectively engage and mobilize our team.
Gabriela Gomez and Victor Razo, leaders in EVS, have praised Griselda’s proactive and energetic approach. Her work on the survey has paved the way for meaningful improvements within our culture, demonstrating her commitment to both her fellow caregivers and the values we hold dear at Providence.
Her hard work makes Providence a better place for both caregivers and patients and pushes us forward as a community.
Thank you, Griselda, for your steadfast commitment and for truly embodying the spirit of Providence! ~ Asif Khattak – senior director environment of care
Andres Mejia, associate security officer – St. Joseph Hospital of Orange – Orange, California
Officer Mejia is always willing to lend a helping hand. He handles every situation with professionalism, grace and truly lives our mission. He is a pleasure to be around because he has a way of making everyone feel important. ~ Ken De Arman – associate security officer
Maricela Stevens, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Denise Medina, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Shanna Schumacher, lead EVS technician – Kadlec Regional Medical Center – Richland, Washington
Sanja Blaskan, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Kenny Ramirez, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Brian Molina, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Michelle Groves, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Nayeli Villanueva, EVS technician – Kadlec Regional Medical Center – Richland, Washington
Daniel Garcia, EVS technician – Kadlec Regional Medical Center – Richland, Washington
This group of fine caregivers is what makes up our lead pool here at Kadlec for the EVS department. I have never met a more devoted, focused, hardworking team that will do absolutely anything to stand for their team and support their core leaders. I am so very proud to be representing these caregivers. We have an amazing department of housekeepers here at Kadlec and the day-to-day functions so well because of this group of individuals right here. Thank you all for your time, energy, and skills. You are all leads for a reason. You take the time every day to be completely self-less and you put your team and the patients as top priority every single day. I pray you all know how appreciated this team, as well as your core leaders, are to have each one of you. Thank you for everything you do. ~ Kimberly Beckner – EVS supervisor
Hannah Espinoza, associate security officer – St. Mary Medical Center – Apple Valley, California
Hannah always has the “Can Do” attitude while working. She is a true team player and enjoys her job! She values the pillars of PSMMC and works diligently in helping to keep our caregivers, patients, and all who visit here safe. She is an excellent ambassador for the Public Safety Team. ~ John Schafer – senior security officer
Andrea Risken-Perez, associate security officer – St. Mary Medical Center – Apple Valley, California
This caregiver is always friendly and approachable to all who visit our ministry and those in need of medical care. She enjoys her job and enjoys helping others. She takes on extra tasks and duties to also assist the Public Safety team. She enjoys helping other departments and is a great ambassador for comradery. She always goes above and beyond to help out! ~ John Schafer – senior security officer
John Langshaw, EVS technician – Providence Mount Carmel Hospital – Colville, Washington
John looks out for his coworkers and offers help where needed. When we work on the same shift, he will check in with me before he leaves and always offers his assistance. John has a great attitude and has been an excellent addition to the EVS crew. ~ Eileen Randall – EVS technician
Forrest Marrero, manager physical security – Providence Real Estate Strategy & Operations – Renton, Washington
I wanted to take a moment to recognize Forrest for his exceptional work this year. He has proactively trained over 1,000 caregivers in AVADE courses, in addition to his leadership duties at the corporate office in Renton. Additionally, he has shown great leadership with the security operations in Irvine during the transition period. Furthermore, he has shown exceptional leadership in developing PacMed’s Physical Security program. His hard work and dedication to his role has not gone unnoticed. Thank you, Forrest, for your contributions to our team. ~ Travis Thiede – executive director physical security
Chris Gould, senior director environment of care – Providence Real Estate Strategy & Operations – Lubbock, Texas
Chris has shown a very patient attitude towards me. I have some health issues and Chris has always made allowance for them. Most leaders would have not cared and not been helpful or shown compassion or true leadership. I am blessed to know Chris. ~ Denver Bruner – manager facilities
Andrey Bondar, senior security officer – Swedish Ballard – Seattle, Washington
Officer Andrey Bondar received the December ’23 Good Catch Award for Providence Swedish Ballard Campus, Officer Bondar was able to locate a cup that was filled with hand sanitizer, the patient was intending to drink the sanitizer and could have caused harm to themselves. ~ Juan Hernandez – manager security
Nimo Abbi, acute care RN – Swedish Issaquah – Issaquah, Washington
Savannah Richardson, acute care charge RN – Swedish Issaquah – Issaquah, Washington
Jessica Pronk, emergency technician – Swedish Issaquah – Issaquah, Washington
Magdalyn Chu, acute care RN – Swedish Issaquah – Issaquah, Washington
Nimo – Dedicated to care. Kind to everyone and always goes above and beyond for patients.
Savannah – Great leader. cares for her team and patients. Makes sure people get what they need in a timely fashion.
Jessica – Gives her all to her job. always offers to help and communicates well.
Magdalyn – Operate with extreme efficiency. Is always helping others. Makes sure people get what they need as soon as possible. ~ Derek Henderson – senior security officer
Clare Gamman, acute care resident RN – Swedish Issaquah – Issaquah, Washington
Clare is always on the move. Besides taking care of patients assigned for her she uses her free time to offer assistance to other nurses. She is aways kind with patients and we at security appreciate her hard work because she also is really good at de-escalation with patients. If there is a patient that is Clare’s having issues and security gets called, we are more than happy to have Clare’s help because she is so kind and caring and the patients respond well to that. ~ Derek Henderson – senior security officer
Kim Sands, house supervisor RN – Providence St. Peter Hospital – Olympia, Washington
She is a Nursing Supervisor; her hard work and dedication do not go unnoticed. Her selflessness, tireless efforts, compassion and professionalism make a huge difference on the lives of the patients, their families and employees / staff. She stands true to her nursing experience as she holds down the whole hospital, including the employees / staff here at PSPH. She is an inspiration and a joy to work with whenever she is on duty; for the many hours she will endure. She keeps a smile on my face whenever she is working. We know that we will be safe. Thank you, Kim, for all that you do for PSPH 🙂 ~ Diane Cruz Manglona – pbx operator
Leonard Gilliard, talent and organizational development facilitator – Providence Human Resources – Lubbock, Texas
Leonard came across as genuine and informative while presenting. ~ Kimberly Marquez – EVS supervisor
Brenda Garcia, EVS technician – Covenant Hobbs Hospital – Lubbock, Texas
Brenda is a hardworking housekeeper and has now started going to nursing school to advance her career within the ministry. ~ Kimberly Marquez – EVS supervisor
Becky Berg, manager nursing – Covenant Hobbs Hospital – Lubbock, Texas
I really appreciate that Becky is always willing to work interdepartmentally which in turn helps the hospital run smoothly and efficiently. ~ Kimberly Marquez – EVS supervisor
Rocio Chavez, CT technologist – Covenant Hobbs Hospital – Lubbock, Texas
I have been going through so much with my family and she has been compassionate, kind and helped provide resources. ~ Kimberly Marquez – EVS supervisor
Iliana Medina, EVS technician – Mission Hospital Regional Medical Center – Mission Viejo, California
I want to thank her for her excellent help with all my work questions, she always took the time to help me even whit the smallest thing i needed while at CHOC PICU, always with a lot of patience and sweetness and even though she no longer I”m more in the area I want to say THANK YOU !!!! ~ Nelida Rodriguez – EVS technician
Corrine Martinsen, acute care RN – Providence Hood River Memorial Hospital – Hood River, Oregon
I would like to commend Corrine Martinsen for her outstanding performance during a Code Gray incident on our shift tonight. Faced with a combative patient, Corrine made a swift and critical decision to restrain the patient, ensuring the safety of both the staff and the patient.
Her quick thinking and decisive action were crucial in de-escalating the situation and preventing potential harm. The professionalism and calm demeanor she displayed under pressure were exemplary, reflecting her strong capability to handle emergencies.
This incident highlighted Corrine’s dedication to maintaining a safe environment for everyone involved. Her leadership and prompt decision-making were instrumental in resolving the situation effectively and appropriately.
I believe it is important to recognize Corine Martinsen for her commendable actions, which not only ensured safety but also demonstrated her commitment to our team’s values. Her contributions during this challenging situation were invaluable, and I wanted to bring this to management’s attention. ~ Andrew Guerrero – security officer
I am writing to formally recognize RN Corrine for her exceptional performance during a recent Code Gray incident in the ED lobby.
During the event, we faced a combative patient. While the team was still discussing the next steps, Corrine quickly assessed the situation and took proactive measures. She communicated her plan to prepare the restraints and a room, ensuring we could safely prevent any further assaultive behavior. Her quick, level-headed actions made the restraint process remarkably smooth and successful.
Corrine’s ability to remain calm under pressure and her effective communication were critical in managing the situation safely. Her leadership and professionalism in this challenging moment were exemplary, contributing significantly to the safety of our staff and patients.
We are fortunate to have such a dedicated and skilled nurse on our team, and I wanted to ensure her efforts did not go unnoticed. ~ Christopher Harris – security officer
Hanna Lapitskaya, Sophea Phun and Desa Vukalo, EVS technician – Providence St. Vincent Medical Center – Portland, Oregon
I would like to give recognition to Hanna, Sophea and Desa for their hard work and dedication in cleaning PSCU and Labor and Delivery. They work hard to make sure discharge rooms are completed in a timely manner for patients. We are so fortunate to have them. They have shown to be an excellent team on one of our busiest units. ~ Danijela Godic-Mavrak – EVS supervisor