At our IS Q2 town hall on June 4, Adam Dial, SVP of Community Technologies, and one of our exec champions of IS Caregiver Engagement, shared that we had just received our updated results from the Willis Towers Watson Regional Trends Survey (formerly known as the Pulse Survey).
We wanted to share the results and let Adam circle back with some early conclusions and next steps.
First, some facts about the survey:
• The Regional Trends Survey (RTS) is meant to be a quick check-in across a sample of our division designed to ensure we are tracking in a positive direction in several key areas.
• The survey went to about a third of our caregivers.
• 687 caregivers responded (75% response rate).
The results our IS leadership reviewed show how our caregivers fall into 4 categories: Highly Engaged, Unsupported, Detached and Disengaged. The first two are positive, the latter are not.
The survey covers a number of areas, including:
• Identifying with our mission and our values
• Belief in the objectives of the organization
• Intent to stay with the organization
• Department is able to meet work challenges effectively
• Meeting the promise of “Know me, care for me, ease my way”
History across many industries shows that, to achieve a transformative vision, organizations must have highly engaged employees. To that end, our goal is to improve our Highly Engaged statistics from 41% to greater than 46% during a year of transformation and change. This report shows us that while we have some positive signs, we have quite a bit of work to do to achieve that goal.
Positive takeaways
• 75% response rate was exceptional.
• Our caregivers are inspired by our mission and willing to go above and beyond to achieve it.
• Caregivers are generally proud of our organization and intend to stay.
Where do we need to improve?
• Our caregivers are not comfortable that we can consistently deliver in alignment with our mission and values.
• They are inspired by our IS vision, but don’t always feel they have what they need to get there.
• Survey follow-up is not evident.
Adam shares, “As I review the sustainable engagement stats, I see that there are a number of previously Highly Engaged caregivers who have moved to Unsupported since our last survey. I suspect that folks can see the vision starting to take shape, but don’t feel they have what they need to get there. We must work together to help our team members along the way to achieve our goal of 46% highly engaged.”
How our leadership is supporting Caregiver Engagement in IS and where to turn
- See our IS town hall presentation slides for how our leadership is working to improve Caregiver Engagement in our organization.
- Join our frequent Open Forums to hear updates about where we’re going as an organization from B.J. and our executive leadership, as well as ask your questions. Our next session is June 27 at 1:00 p.m. (PT).
- Participate in the dialogue by asking your questions and talking to our fellow caregivers on our IS Open Forum Yammer group.
- Engage your core leader. They might not have all the answers, but might have perspective for how change in IS may impact your team’s work.
- Look for our regular updates across IS functions that run monthly and sometimes more often in our IS Update newsletters and on is.caregiverheadlines.org.
- Stay tuned for opportunities to interface with our IS leadership, like brown bags, regional lunch with leaders sessions, and execs visiting your area.