RESO Excellence is your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
Nathan Paul, senior security officer – Providence St. Patrick Hospital – Missoula, Montana
Cole Gengo, security officer – Providence St. Patrick Hospital – Missoula, Montana
Yesterday in the PC parking lot Nathan and Cole had to provide life saving measures to a passenger in a vehicle who was suffering from a cardiac event. A vehicle pulled off I-90 and drove into the PC mistaking it for the hospital. An occupant of the vehicle ran into the surgery center for help. Our team noticed the concerned citizen and responded immediately. They noticed the other occupant in distress. They carefully pulled the occupant from the vehicle onto the shaded pavement and began their work. I cannot express how proud I am of their quick action and ability to stay calm. Just another example of how important your job is to not just the hospital, but the community as a whole. Great work guys! ~ Richard Dean Chrestenson
– security manager
I wanted to personally congratulate Nathan and Cole on their quick thinking and heroic actions yesterday in the PC parking lot. Their ability to stay calm and provide life saving measures to a passenger in distress is truly commendable. It is a testament to the importance of the work that your team does, not just for the hospital, but for the entire community. Great job Nathan and Cole, you both should be proud of yourselves! ~ Travis Thiede – executive director, physical security
Mark Healy, security officer – Providence Real Estate Strategy & Operations – Seattle, Washington
I just wanted to take a moment to congratulate Mark on a job well done. It’s great to hear feedback from others about the positive impact you’re making at the PacMed Northgate. Your compassion and dedication to both patients and staff is truly appreciated. Keep up the great work, Mark! We’re all proud of you. ~ Travis Thiede – executive director, physical security
Robert Smith, security officer – Providence Seaside Hospital – Seaside, Oregon
Robert, thank you so much for all you did to help PNMC during the strike. Your willingness to be flexible and go the extra mile was greatly appreciated! ~ Peter Harwood – lead security officer
Rollis Talalemotu, senior security officer – Swedish Shared Services – Edmonds, Washington
Justin Ross, senior security officer – Providence Holy Family Hospital – Spokane, Washington
Jimmy Sheppard, security supervisor – Swedish Shared Services – Edmonds, Washington
Rollis, Justin, Jimmy and their K-9 counterparts Blue, Ivy, and Emmy from Providence Swedish completed their weeklong K-9 recertification with no problems. ~ Juan Hernandez – security manager
Donnie Smith, EVS director – Providence Saint Joseph Medical Center – Burbank, California
Abraham Ramirez Escobar (Holy Cross), EVS manager – Providence Holy Cross Medical Center – Mission Hills, California
Congratulations to Donnie and Abraham at Providence Burbank and Holy Cross for their exceptional performance during the recent Joint Commission surveys at both hospitals.
The surveyors highlighted the meticulous care demonstrated by our frontline EVS caregivers, acknowledging their dedication firsthand. They also commended the departments on their thorough documentation, including training records and competencies, reflecting our commitment to excellence and continuous improvement.
Your hard work and attention to detail have not only met but surpassed expectations, ensuring our facilities remain safe and welcoming for all. Thank you for your unwavering dedication and outstanding service. ~ Asif Khattak – senior director environment of care
Sharon Gross, senior director operational planning– Providence Tarzana Medical Center – Tarzana, California
Thank you to Sharon for her steadfast leadership in getting the Pharmacy relocated and licensed at Tarzana. ~ Justin Montoya – executive director real estate operations
Lanette Faulkner, senior director operational planning– Providence Real Estate Strategy and Operations – Irvine, California
Congratulations on the Nomination for the 2024 Patient Experience Award for Lanette’s inspiration and hard work and vision improving health care for the community. Lanette is the interim Director of Facilities Support Services and has also transitioned to her new role of Senior Director of Operational Planning for the new tower. ~ Justin Montoya – executive director real estate operations
Kristin Wise, program support assistant – Seaward Medical Center – Seaward, Alaska
Although just starting her new adventure with us, Kristin has far exceeded our expectations. Her willingness to take charge and push forward is strongly admirable. Thank you, Kristin! looking forward to our future working relationship! ~ David Fryxell – facilities manager
Chris Harris, security officer – Providence Hood River Memorial Hospital – Hood River, Oregon
A vehicle was observed parked in a no-parking zone in the middle of the Emergency Department lot. Security Officer Chris responded to the scene promptly. Upon arrival, he observed a male and female outside the vehicle. The female appeared distressed, bent over at the waist, while the male was attempting to comfort her.
Chris approached and made contact with both individuals. He learned that the male was trying to get the female, who was experiencing suicidal ideation, into the hospital, but she was initially refusing to enter. Using humor to diffuse the situation, Chris reassured the patient by joking that he was the scariest thing in the hospital, and she had already overcome that challenge.
After spending time speaking with the patient and her father outside the Emergency Department, Chris successfully reassured her that she would be safe inside. He then invited her to check in and she asked if she could give him a hug, which he did, stating that Chris was the reason she felt comfortable coming inside.
Once the patient was checked in and placed in a room, Chris continued to demonstrate exceptional care by checking in with her and her parents. Learning that she would be staying overnight, Chris brought her a stuffed animal for comfort. Throughout the night, Chris regularly checked on the patient in ED five, showing genuine concern and care.
Chris went above and beyond in this situation, providing not only security but also emotional support to the patient and her family. His actions were instrumental in ensuring the patient’s safety and comfort during a critical time. ~ Andrew Guerrero – security officer
Domingo Lopez, EVS technician – Covenant Children’s Hospital – Lubbock, Texas
Albina Rodriquez, EVS technician – Covenant Children’s Hospital – Lubbock, Texas
I’d like to give recognition to Domingo Lopez and Albina Rodriguez for their hard work and dedication in cleaning the NICU; it is truly commendable. Their efforts in making sure the floors and the entire unit were spotless are not only appreciated, but crucial for maintaining a safe and healthy environment for our patients. It’s clear that they take pride in their work and prioritize patient health and safety above all else. Their commitment, especially after the construction crew’s work, has undoubtedly made a significant difference. The NICU looking amazing is a testament to their dedication and professionalism. Thank you! ~ Pake Lang – design construction manager
Chris Harris, security officer – Providence Hood River Memorial Hospital – Hood River, Oregon
Security Officer Chris Harris deserves recognition for his recent actions. While on patrol, Chris saw a dog almost get hit by a couple cars. Thinking quickly, he used his flashlight to stop traffic allowing him an opportunity to contain the dog. With chaos subsiding Chris gained the trust of the dog and it jumped into the patrol vehicle. Chris returned to the hospital, where he contacted the owner to let them know their pet was safe. Chris didn’t stop there. He could tell the dog was overheated and exhausted; provided a comfortable crate for rest after traveling unknown distances from his home. He brought the dog back to the security office, gave it food and water. Officer Harris’s quick thinking and compassionate actions were crucial in keeping a local family pet safe. His dedication to going above and beyond makes him an excellent candidate for recognition. ~ Andrew Guerrero – security officer