Thank you for the ongoing support of RESO Excellence in this newsletter. We would like to the trial of an expansion of information we are gathering.
The 2022 RESO annual Caregiver Experience Survey, indicated that 55% of our Caregivers acknowledged significant action had been taken as a result of previous surveys. We would like to increase the sentiment. In response, we would like to expand the RESO Easy Button to include an Employee Experience option.
If an individual selects the Employee Experience path in the survey, they will be promoted to questions and free text areas where one might share experience as a Providence RESO caregiver. The collected responses will be considered by RESO leadership for continual improvement and sharing successes across RESO.
RESO Excellence remains your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
Christopher Burnett, senior security officer – Providence Alaska Medical Center – Anchorage, Alaska
Zachary Hughes, security officer – Providence Alaska Medical Center – Anchorage, Alaska
When the PAMC security office received a call from out-of-town family worried that a family member was self-harming in one of our parking areas both Officers Chris Burnett and Zach Hughes began an immediate search. Officers Burnett and Hughes started looking for a man slumped over a wheel within approximately 5000 parking slots in 6 separate parking lots. While conducting their systematic search they received additional information on the man’s vehicle and immediately were able to locate it in our northern parking lot. Upon approaching the vehicle Officers Burnett and Hughes were able to identify the man and interact with him while EMS was contacted. While waiting for EMS they were able to convince the man to exit the vehicle and seek medical help. Just as the man exited the vehicle EMS arrived and took over care of the individual. ~ Andrew Meyer – security supervisor
Marnie Roberts, executive director, operational excellence – Providence Real Estate Strategy & Operations – Olympia, Washington
Marnie displays excellence in everything she touches. She takes on so many responsibilities and tasks and yet manages to juggle them all effortlessly. She is the face of RESO Excellence, and we all would be lost without her guidance. ~ Kelly Flippen – senior director, environment of care
Miguel Gonzalez, carpenter – Swedish Shared Services – Seattle, Washington
We have had a bit of a manpower shortage here at the Issaquah campus in our construction department. Miguel was asked if he would be willing to help us out for a few weeks, in order to get caught up a bit. When asked, Miguel just responded. He came with a great attitude and willingness to do whatever it took. Much thanks and appreciation for all that he did over the past few weeks. ~ Laverne Stover – design construction supervisor
Justin Banning, senior facilities engineer – Providence Holy Family Hospital – Spokane, Washington
Justin worked diligently with Mimir Water to reduce our water consumption substantially on our irrigation system. Finding and repairing leaks to adjusting and replacing timers. A job well done! ~ Randy Amatto – facilities supervisor
Steven Colburg, evs technician – Providence Holy Family Hospital – Spokane, Washington
Steve is here every day cleaning inland imaging does a great job for them. He has excellent attendance and his area is clean every morning when they come in, also Steve has worked in housekeeping for three decades or more. ~ James Johnson – evs technician
Brian Case, chief engineer – Providence Willamette Falls Medical Center – Oregon City, Oregon
Brian will be retiring at the beginning of next year. We need to acknowledge his contribution to our team and facility. He has shown an excellence in leadership for our team over the past few years navigating what can be a very stressful position. He has done a quality job of dealing with all the day to day issues and projects. He has shown a steadiness and determination at keeping our facility operating properly. Wishing him a happy retirement! ~ Steve Payne – project coordinator
Kaisa Pilchowski Meyer, program coordinator – Providence St. Peter Hospital – Olympia, Washington
Caroline Teyler, department systems coordinator – Providence St. Peter Hospital – Olympia, Washington
Both helped with celebration activities for National Healthcare Facilities & Engineering Week at PSPH. ~ Clay Ciolek – facilities manager