Thank you for the ongoing support of RESO Excellence in this newsletter. We would like to the trial of an expansion of information we are gathering.
The 2022 RESO annual Caregiver Experience Survey, indicated that 55% of our Caregivers acknowledged significant action had been taken as a result of previous surveys. We would like to increase the sentiment. In response, we would like to expand the RESO Easy Button to include an Employee Experience option.
If an individual selects the Employee Experience path in the survey, they will be promoted to questions and free text areas where one might share experience as a Providence RESO caregiver. The collected responses will be considered by RESO leadership for continual improvement and sharing successes across RESO.
RESO Excellence remains your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
Nancy Carl, Associate Engineering Data Manager – Providence Real Estate Strategy and Operations – Portland, Oregon
Nancy has joined Providence CMMS as Program Manager. Nancy’s leadership has enabled the teams to track process and identify goals in a professional and intentional manner. Her effort is driving continual improvement in a meaningful way. Thank you, Nancy, for sharing your talent with to the Facilities Operations CMMS Team. ~ Marnie Boomer – Executive Director, Operational Excellence
David Roman, EVS Supervisor – Covenant Medical Center – Lubbock, Texas
David is 3 months into his new role as Supervisor for EVS. He has jumped right in to support and get to know his caregivers. I appreciate David’s drive for excellence and willingness to help out in any areas that we are short staffed. So happy to have you on the EVS Team and look forward to the awesome things you will bring to the department. ~ Amber King – EVS Manager
Kyle Roa, Distribution Technician – St Joseph Medical Center – Burbank, California
Kyle was extremely helpful, patient and resourceful in assisting our team with the delivery of items onsite for an upcoming project. He has been nothing short of kind and pleasant to work with and I truly appreciate the opportunity to have worked with him and look forward to future opportunities. Thank you, Kyle you are awesome! ~ Dania Caesar – Design Construction Manager
Allie Herron, Administrative Coordinator – Providence Holy Family Hospital – Spokane, Washington
Allie goes above and beyond on a daily basis. she always seems to have a smile and accomplishes an impressive amount of work with what seems to little effort, she is a true multitasking champion and a great addition to our team. ~ Justin banning – Senior Facilities Engineer
Frank Patti, Security Officer – Providence Real Estate Strategy and Operations – Renton, Washington
Security Officer Frank Patti was on duty at the Renton campus in a security vehicle and asking a trespasser to leave PSJHS property in lot 3 when an Amazon driver reported to Officer Patti “there was a fire, come I will show it to you.” Officer Patti responded immediately to the area of the brush fire and utilizing a fire extinguisher and prevented a larger fire which may have threatened structures due to dry, hot conditions. Next time you use the phrase metaphorically about putting out fires, remember our RESO Security officers are literally putting out fires. ~ Travis Thiede – Executive Director, Physical Security
Bertha Avena, EVS Supervisor – Providence Little Company of Mary Torrance Hospital – Torrance, California
Bertha consistently stands out due to her exceptional contributions. Her unwavering positivity, even in challenging situations, is remarkable. She is proactive, often being the first to step forward whenever there’s a need. When faced with incomplete tasks due to unexpected staffing challenges, Bertha seamlessly steps in to ensure the team doesn’t falter. Her adeptness in managing ever-changing schedules, especially during unforeseen absences, showcases her unparalleled commitment. Her dedication to supporting our caregivers is evident in every action she takes. With immense pride in her work, Bertha ensures every detail is perfect. It’s imperative to recognize the numerous undertakings she manages behind the scenes, many of which might go unnoticed. Bertha, your support is invaluable, and I am genuinely grateful for all that you contribute. Thank you for everything you do ~ Kathy Montoya – EVS Director
Luz Aguirre, Lead EVS Technician – St. Jude Medical Center – Fullerton, California
I would like to take a moment to highlight and acknowledge the invaluable contributions of Luz to our department. Her adaptability and unwavering commitment have consistently helped us navigate various situations. Not only is she remarkably intelligent, but she also actively supports our caregivers in completing their health stream modules and competencies as required. It’s undeniable that her efforts have greatly enhanced our department’s reputation and efficiency. I strongly believe it would be fitting to recognize Luz in our upcoming RESO huddle. ~ MD Ferdous – EVS Director
Tyni Ferguson, EVS Technician – St. Mary Medical Center – Apple Valley, California
Tyni, our day shift EVS technician, has continuously proven to be an integral part of the EVS team at St. Mary Medical Center. Every single day, Tyni comes forward with an unyielding “can-do, will-do” spirit, uplifting her colleagues and radiating positivity in every task she undertakes. Throughout her tenure with us, she has demonstrated unwavering commitment and consistency. Tyni exemplifies the principles of Dignity, Justice, Excellence, and Integrity in every task she undertakes, consistently going the extra mile. Her Compassion is evident not only in her interactions within St. Mary but in every aspect of her life. She treats patients, peers, and especially her fellow EVS members with utmost respect and warmth. Beyond the confines of St. Mary, Tyni carries these admirable values into her daily life, enriching all interactions. We’re deeply grateful for your dedication, Tyni. Keep shining! ~ Cale Lepper – EVS Supervisor
Rudy Trabanino, EVS Manager – Providence Little Company of Mary San Pedro Hospital – Torrance, California
San Pedro EVS Team – Providence Little Company of Mary San Pedro Hospital – Torrance, California
A heartfelt shout-out to Rudy Trabanino and the remarkable San Pedro EVS team! Rudy consistently radiates positivity, embodying the essence of individuals who genuinely understand and champion the importance of unity and interdependence in meeting our organizational goals. His unwavering commitment serves as a beacon, and when combined with the diverse strengths of the entire EVS team, showcases the qualities that elevate our work environment. Every member of this stellar team contributes a unique touch, making it more than just efficient – they make it exceptional. Their vibrant personalities are a daily source of joy, bringing smiles, laughter, and warmth into our midst. Indeed, we couldn’t wish for a more dedicated and uplifting team. Your efforts are deeply appreciated. Thank you for making a difference every day! ~ Kathleen Montoya – EVS Director
Torrance EVS Team, Torrance, California
I want to express my heartfelt gratitude to our Torrance EVS team. Their unwavering commitment and positive attitudes are commendable. Every member of our team brings a unique and invaluable contribution, culminating in a team that is both well-rounded and exemplary. Amidst the bustling demands and unforeseen challenges, they consistently uphold the highest standards of disinfection and cleanliness. Their day-to-day positivity radiates, exemplifying customer service excellence to all they encounter. The EVS team is a testament to the power of compassion and teamwork. Kudos to this extraordinary team! ~ Kathleen Montoya – EVS Director