Thank you for the ongoing support of RESO Excellence in this newsletter. We would like to trial an expansion of the information we are gathering.
The 2022 RESO annual Caregiver Experience Survey, indicated that 55% of our Caregivers acknowledged significant action had been taken as a result of previous surveys. We would like to increase the sentiment. In response, we would like to expand the RESO Easy Button to include an Employee Experience option.
If an individual selects the Employee Experience path in the survey, they will be promoted to questions and free text areas where one might share experience as a Providence RESO caregiver. The collected responses will be considered by RESO leadership for continual improvement and sharing successes across RESO.
RESO Excellence remains your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
The following caregivers were recognized for displaying our Core Value of Excellence.
Fernando Melendez, design construction manager – Providence Real Estate Strategy and Operations – Seattle, Washington
Fernando is a new team member of the Providence Swedish RESO team. He is currently assisting with a large project that requires robust planning and project managing regarding parking equipment installation. He has a very detailed approach which is leading to a successful project. His communication skills are on point being able to navigate multiple vendors and timelines. I am so thankful for his assistance and expertise. ~ Camila Level – parking and commuting manager
Dennis Beltran, evs technician – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
On behalf of the labor and delivery team we would like to recognize one of our co-workers Dennis Beltran. Dennis always goes above and beyond and does an exceptional job. His rooms are meticulously clean and organized and he pays attention to detail always! In addition, he is kind and thoughtful when moving around our unit when our mommas are birthing babies or recovering with their families. ~ The Labor and Delivery Unit – Providence Kodiak Alaska Medical Center
Maria Hernandez, associate evs technician– Santa Rosa Memorial Hospital – Santa Rosa, California
Violetta Ortiz, associate evs technician– Santa Rosa Memorial Hospital – Santa Rosa, California
Going above and beyond on a daily basis, I received several compliments pertaining to Maria’s and her counterpart Violetta Ortiz high level of professionalism, customer service, care and concern from several patients on 1 Center and 1 East. Several of our patients and staff complimented both employees on their warm morning greetings, smiles and how clean their rooms are. A few patients stated that they like Maria and Violetta’s bubbly personalities and positive energy. The Nurse Manger Lindsey is thankful for having two all-star performers on her units. ~ Maurice Allen – senior evs manager
Carlos Lopez, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
We have an outstanding floor tech in Carlos Lopez he has a great relationship with nursing. Whenever we are trying to setup our stripping and waxing projects, nursing always works with Carlos to block patient rooms for floor care. Carlos receives constant compliments on the excellent floor care and attention to detail that he provides throughout the Eastside of Santa Rosa Memorial. I can truly attest to Carlos’s great personality; customer service skills and the pride he takes in the excellent floorcare he provides every day. He is also one of our EVS Leads, his coworkers hold Carlos in an extremely high regard. Upon delivery of our weekly supply orders, he makes sure all supplies are stocked in a neat and safe manner. Carlos is extremely dependable, very hard, and I’m happy to call him my teammate. ~ Maurice Allen – senior evs manager
Jose Sedano, evs supervisor – Santa Rosa Memorial Hospital – Santa Rosa, California
Jose is a rising star in the EVS department I hired him as our PM/NOC shift Supervisor, he’s been doing a great job building relationships with EVS staff on all shifts, our in-house customers, patients, and vendors as well. Our Mission Linen Account Manager Troy Phillips wanted me to know how impressed he is with Jose after rounding and working on a Linen project with him. He stated that Jose gets the job done, multitasks well and stays focused. Jose is driven, team oriented, outgoing and result driven. Any task or assignment that he receives from me or anyone else, he constantly works on the assignment until it’s complete. I shared my motto of follow up, follow up, follow up with him. I explained to Jose that you follow up after an issue occurs, resolve all issues and concerns, follow up to see how things going and follow up one more to see if there is anything else you can do to provide great customer service. I received several compliments from the ASC staff and management on Jose’s customer service skills. Jannett and Adriana from the ASC emailed and let me know how great of a job Jose and his team did with having their floors stripped and waxed. Their floors look great and they’re thankful for Jose. ~ Maurice Allen – senior evs manager
Karimar Soto, evs technician– Mission Hospital Regional Medical Center – Mission Viejo, California
Karimar is our EVS Technician mostly in-charge of doing OR terminal clean, lately we have been short staffed due to PTO, LOA, and last-minute call outs. Her reliability and availability to come to work OT when we need her the most is remarkable. All the things she does to support our team are exceptional and she is always on time and making sure her areas are excellent. It is greatly appreciated. Karimar is a great asset for our EVS team. ~ Claudia Velasquez – evs supervisor
Walsh Dale, lead evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
Dale is an excellent worker and very responsible. I count on his help, and he is a person who cares about his co-workers and is always smiling and happy. He loves his work. ~ Jose Sedano – evs supervisor
Beltran Irineo, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
He is a very friendly and responsible person, he always arrives at his check-in time when he sees something strange on the floors or in a room, he informs me and always asks his questions, he is a great worker ~ Jose Sedano – evs supervisor
Macias Irma, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is an employee who always helps us to cover positions and has stayed to do extra time because we have been short, and she knows all the areas and thus always on time to help us with everything. ~ Jose Sedano – evs supervisor
Payne Patrick, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
He is an excellent worker who cleans and shines his floors all the time. He is an excellent employee. The doctors have told me that he does an excellent job. ~ Jose Sedano – evs supervisor
Thai Chung, facilities supervisor – Swedish First Hill – Seattle, Washington
Thai continues to demonstrate excellence by working closely with Safety and Infection Prevention during water intrusions and safety events. Thai is great at communicating the hospitals needs to the engineering team and all stakeholders. He is good at following through to confirm the required task has met expectations. When needed, he is good at remaining calm during a stressful situation/conversation and is well accepted by the staff. He is also great at working in the field alongside with the engineers, providing hands on help in any critical situation. ~ Dan Stokes – facilities manager
Payne Denise, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is an excellent worker who cleans and shines her floors all the time. She is an excellent employee. ~ Jose Sedano – evs supervisor
Irma De Brener, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is an excellent worker who helps me a lot when I need extra help. We work as a team. She is a responsible woman with a lot of experience. ~ Jose Sedano – evs supervisor
Maurice Allen, senior evs manager – Petaluma Valley Hospital – Petaluma, California
I want to talk about him because he is the best boss I have ever had in my life and I have worked in many jobs throughout my life as a janitor, cook, construction, nursing assistant, plumber, in the field and many things. He is a boss who has given me the opportunity to grow as a person and be better in life. I mean, I feel happy that he is my boss. I learn a lot from him, and I grow as a person. ~ Jose Sedano – evs supervisor
Maria Chavez, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is a person who works very hard and whenever I ask her for help, she helps me and never says no or that she can’t. She helps with everything I asked in terms of cleaning and knows how to do her job well. ~ Jose Sedano – evs supervisor
Martha Guerrero, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is an excellent worker who you don’t need to tell things. She has a lot of experience which is why I always listen to her advice and opinions. She has the full support of her leadership. ~ Jose Sedano – evs supervisor
Andrea Gomez, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She wants to get her classmates to excel. This is good because they learn English thanks to the fact that she pushed them to go to school. I feel very proud to have her on my team. She is hardworking and responsible. ~ Jose Sedano – evs supervisor
Miranda Patricia, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is an excellent worker who supports me a lot and is always cheerful. I have never seen her angry and she likes to help her colleagues. She is very punctual and loves to work. ~ Jose Sedano – evs supervisor
Arais Carreno, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
She is happy worker who is always helpful. She is very responsible with her work and is never absent ~ Jose Sedano – evs supervisor
Cupertino Osorio, associate evs technician – Santa Rosa Memorial Hospital – Santa Rosa, California
He is a very hard-working man. Occasionally, he has been short staffed and still helps me on his own initiative. He likes to help his colleagues and it is not problematic. ~ Jose Sedano – evs supervisor
Michael Hansen, facilities technician – Providence St. Peter Hospital – Olympia, Washington
Mike is always caring and gives his all to help when he can, no matter the ask. He has stepped in many of times to lend a hand to the EVS team. He adds a little bit of humor and joy to everything he does which makes every encounter with him a pleasure! Thank you so much for all you do Mike! ~ Kimberly Roberts – evs supervisor
Lewis Mondragon, evs technician – St. Joseph Hospital of Orange – Orange, California I wanted to commend one of your amazing employees, Lewis Mondragon. He was on Ortho cleaning this afternoon in patient room 2203 and noticed she appeared to be choking on something. He called out for help, but before staff could arrive, he was able to give the patient a couple pats on the back and she spit it out. Thanks to Lewis the patient is okay! Amazing catch! ~ Mandy Cosio – RN