ServiceNow will be upgraded to its latest software version, Tokyo, between Friday, October 14, at 11:00 p.m. PT and Saturday, October 15, 1:00 p.m. PT. Caregivers working in ServiceNow during this time may experience intermittent access issues and will need to log in again.
This upgrade will include security patches and default features including:
- Visual Task Board sorting: Sort within columns using criteria you create with a Sort-Filter option.
- Activity Stream sorting: Sort information from newest to oldest, or oldest to newest (only available in the Agent workspace).
- Dot-walking: Reference fields from extended tables to enhance sort capabilities for reporting.
Only required and default features will be released as part of this upgrade. New optional features, such as Now Intelligence and Next Experience UI, will be added to our product backlog for future consideration. This will limit the amount of operational change you experience but keeps our platform secure and vendor supported.
The ServiceNow team, along with the process owners, are testing the upgrade and reviewing Standard Operating Procedures (SOPs) for potential impacts. Follow ServiceNow on Yammer for training, tip sheets, and SOP updates as they become available.