Sometimes it’s hard in non-patient-facing roles to connect the work we do with the Providence Values & Mission and Promise. The IS & RESO Caregiver Experience Committee would like your help in identifying how IS & RESO caregivers and teams live the Providence Values in our everyday work.
We will be displaying your responses on a website that will be available for all to read and further understand how they can live the Values here at Providence. Please fill out our Living the Providence Values in IS & RESO form by picking a value, providing a description of how you live one particular Value in your everyday, and feel free to upload a picture if you feel it will help to illustrate your description.
The first Value we’d like to highlight is Compassion. Did you know that the artwork associated with each Value has meaning?
For compassion, fuchsia, yellow and green represent kindness, encouragement, and cooperation—key aspects of Compassion. The peace lily symbolizes purity, since we must have a pure heart when we put others before ourselves.
Here are some examples of Compassion that we have already received from our IS & RESO caregivers:
- From Environmental Services (EVS): “Many of our caregivers pray with patients and families. Some have left handwritten notes for patients with scriptures of healing.”
- At the Children’s hospital the EVS caregivers learned how to make towel animals to leave in the rooms for the children.
- From IS Facility Applications: “One of our team had a relative become very ill and pass away. We took over her responsibilities so she could care and grieve without worrying about work.”
- “Weekly Meditation Activity” – this activity promotes mindfulness to reduce feelings of burnout. This is led by a caregiver and is for all caregivers.
- Lia Southerland, an executive assistant on the Healthcare Intelligence team, works to keep the team informed of Mission opportunities in their local regions. Oregon has been gathering clothes/supplies for Afghan refugee families, while Washington has adopted a family from Regina House for Christmas.
- From Clinical & Revenue Cycle Applications: Self care activities are introduced weekly/monthly social activities such as fall picture sharing, a team recipe book, and games, as well as Mission Integration Meetings
- From the CRCA Home Health & Hospice team: “We have had several team members that experienced significant losses in the last few months. Team members have responded with understanding, and notes of encouragement.”
- From Joshua Hoopes, sr. specialist on the Clinical Informatics team: “I was on the rehab unit last week and was trying to help the charge nurse with an issue we were working on together. I happened to ask one of the floor nurses, who was sitting nearby, how she was doing with all the recent computer system changes. I spent the next 20 minutes listening to her tell me about all the challenges she had experienced since Epic go-live. It was clear to me that she was feeling like her concerns had not been heard by her superiors. I tried my best to be encouraging and empathetic as I listened. After she had said what she needed to say, I gave her a hug and told her I thought she was doing a great job. I gave her a hug and then went back to my work. I don’t know how much of a difference that made for her, but I know it was a good use of those 20 minutes. I’m glad I was there to listen to her even if I didn’t really do anything else!”
- From Shubham Shrivastava, sr. software engineer on the Administrative Technology software engineering team: “Firstly, an example of a compassionate leader would be: Those who lead from the heart, those who have the ability to inspire others through kindness, flexibility, support, and empowerment. When you treat people with compassion they never forget and, as a result, you develop people who want to work for you because you care, and I can clearly see this attitude in my team along with my manager and other leaders that I get to work with. I can feel the promise made by providence is being kept properly “Know me, care for me, ease my way.”
- From Susan Choi, sr. education specialist on the Clinical Informatics education and adoption team: “I love how supportive our team is – everyone pitches in whenever they can to lift one another up. Heidi Downey, a Sr. Clinical Informatics Specialist on the Clinical Informatics team, lives the value of compassion. She is always there to lend a listening ear and kind words of encouragement.”
- FromMelanie Hamilton, a logistics administrator on the Clinical Informatics team: “The Clinical Informatics Community Technologies team has done an amazing job at living the “value, encourage and celebrate the gifts in one another” part of our mission. The team has shown me such a welcoming and supportive environment and as a new teammate I couldn’t be more grateful. “
- From Sharmila Banu Bahadursha, principal program manager on the Administrative Technology program management team: “Naga Ravi Shankar Mulagaleti, sr. director on my team, makes sure I am comfortable and enjoying what I do. He guides me, lets me own and drive the things and learn out of it, checks with me periodically not only on the work progress, but also me and my family’s wellbeing. He is tranquil, even when things are not moving at the pace we expect it to be, he approaches it with an unbiased mind set and empathy. He treats every Administrative Technology team member equally and offers a helping hand,irrespective of team boundaries and hierarchies. He always carries a smile, irrespective of the day-to-day work challenges, and spreads the positive vibes around. “