On Wednesday, January 6, 2021, IS & RESO EVP/CIO B.J. Moore, and RESO SVP John Milne, M.D., shared a memo outlining upcoming collaboration between the IS organization and the RESO organization around Clinical Engineering (CE).
CE involves the technology, physical facility management, and biomedical device environment of very critical equipment for Providence, as well as the technology and security operations of that equipment. This combination of RESO facility-based management expertise and IS technology management expertise makes CE a ripe area to colloborate around improved caregiver experience and service delivery model.
Read the full memo, below, from B.J. and John
From: Moore, BJ
To: IS & RESO caregivers
Subject: IS & RESO begin mapping out an aligned future for CE
Since joining forces in September, IS & RESO teams have come together on our Open Forum calls, received shared communications, and participated in our virtual summer and holiday social events.
The real opportunities for combining our talents in technology, physical facility management, and biomedical device environment into an organization truly driving modernization across Providence are exciting and just beginning. (We touched on how the combined IS & RESO organization is positioned to be a modernization leader for Providence when the two of us had our Fireside Chat in October.)
One of the best initial areas for cross-collaboration is aligning our field technology service delivery model that today is split between the RESO Clinical Engineering (CE) and the IS Strategic Technology Enablement space.
We’ve asked Susan Gillespie, executive director of RESO Operations, and Chris Briggs, GVP of IS Strategic Technology Enablement, to lead a body of work focused on building an aligned service delivery model for Providence. We’ve also engaged EY (Ernst & Young) to help support the transformational efforts Susan and Chris are leading.
This work will initially focus on opportunities to align the work between IS technology teams and facility-based medical equipment management teams (i.e. BioMed/Clinical Engineering). We believe there is incredible potential to improve the end-to-end caregiver experience, patient safety, as well as the stability and security of critical, patient-facing systems that both teams currently support in their own way.
In addition to this work on service delivery alignment, two additional workstreams of this planning will be standing up an enterprise technology engineering function dedicated to our medical device environment to be led by executive director David Meachum, from within our IS Technology Engineering & Operations (TEO), as well as a technologysecurity program to ensure stability and cybersecurity of the critical patient-facing systems these teams support.
In the coming weeks, Chris and Susan will convene a working group of leaders from across Providence to begin the planning for what a more integrated field service model for our clinical engineering systems and technology platforms might look like in the future.
This effort doesn’t mean that CE is becoming part of IS, or vice versa, but rather, that we want to take a planful and collaborative approach to understanding how aligning these functions can improve service delivery and caregiver/patient experience.
This work supports our overall system strategy of accelerating to Health 2.0 and our IS & RESO strategic imperatives of Simplify, Modernize & Innovate to help position Providence as an industry leader in this space and sustain our Mission into the future.
Thanks for your support.
B.J. Moore
EVP/CIO, IS & RESO
Providence
John S. Milne, M.D.
SVP, Real Estate, Real Estate Strategy & Operations (RESO)
Providence