The St. Joseph Health System Access Request (SAR) and NetIQ tools will be retired on May 30. We are also moving all legacy SJH non-employee onboarding to the IAM Portal/SailPoint provisioning process, a PSJH standard.
This will align the processes used for provisioning the initial network and system access for non-employees (students, registry, contractors, etc.) across PSJH. Utilizing the IAM Portal/SailPoint streamlines Self-Service account claiming, Self-Service password management, automated fulfillment for many ad-hoc requests, non-employee onboarding and offboarding processes provides better visibility into the status of requests through ServiceNow.
Our new procedure includes the ability to move the capability and responsibility for the non-employee new hires who are onboarding/offboarding to designated authorized caregivers, known as User Life Cycle Managers at non-employee organizations.
What to expect
On May 30, this new process will be in effect and has been communicated to key stakeholders and onboarding partners across SJH.
While this process will impact all new hires, onboarding non-employees will be affected the most. Managers who hire non-employees will need to submit the non-employee hire in SailPoint first, for identity creation and birthright application access. Once the identity is created, the manager will need to request additional application access in ServiceNow.
Targeted communications have been sent out to non-employee managers in preparation and orientation sessions will be made available in the next couple of weeks.
For additional information, please send an email to PSJH Identity Access Updates.