[Update: SAR/NetIQ retirement for St. Joseph Health users was pushed out from our originally-communicated Sept. 9, 2019, to Oct. 4, 2019.]
We are retiring the St. Joseph Health SAR (system access request) and NetIQ tools and moving all legacy SJH new hire onboarding to the SailPoint provisioning process, which is the new PSJH standard.
This will align the processes used for provisioning the initial network and system access for non-employees (students, Carelink, contractors, etc.) across PSJH. Utilizing SailPoint streamlines self-service account registration, self-service password management, automated fulfillment for many ad-hoc requests, non-employee onboarding and offboarding processes, and provides better visibility into status of requests through ServiceNow.
This includes moving the capability and responsibility over the non-employee new hires onboarding/offboarding to designated authorized caregivers, known as User Life Cycle Managers, at the non-employee organizations.
What to expect
[Updated] On October 4, 2019, this new process will be in effect and has been being communicated to key stakeholders and onboarding partners across SJH.
While this new process will impact all new hires, onboarding non-employees will be impacted the most. Managers who are hiring non-employees will need to submit the non-employee hire in SailPoint first, for identity creation and birthright application access, then once the identity is created, the manager will request additional application access in ServiceNow. Targeted communications have been sent out to non-employee managers who the Identity & Access (IAM) engineering team need to work with in preparation for the new process.
Resources
[Updated] See the SJH Core Leader newsletter article from Sept. 25, 2019.
For additional information, please send an email to PSJH Identity Access Updates or contact Kimberly Carrosino, exec. director, IAM.