RESO Excellence is your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
Last year, we collected 285 nominations!
Makena Wadsworth, patient services specialist – Providence Medford Medical Center – Medford, Oregon
Goes over and above in assisting people and caring, particularly discharged patients, in planning a safe and appropriate departure from the Emergency Department. ~ Lee Ruthart – security officer
Daniel Frenchko, evs technician – Providence Willamette Falls Medical Center – Oregon City, Oregon
I had a three staff sick call and Daniel was able to come in 5 hours early to begin another area. This was very much appreciated and helped us ensure patient throughput was not affected. ~ Stanley Stobie – evs manager
Marion Galloway, evs manager – Providence Newberg Medical Center – Newberg, Oregon
Marion is a very valuable manager to our EVS department. She always listens to what you have to say and never judges anyone. Marion always helps where needed when we are short staffed. Marion is a wonderful asset to Providence Newberg EVS department. ~ Angela Pacheco – evs technician
Michael Walden, facilities technician – Providence Extended Care – Anchorage, Alaska
Michael has been a wonderful addition to our team, having started in October of 2023. Michael brings a strong work ethic, a compassionate attitude, and a resident/patient-centered outlook to the PEC/PTCC Facilities Team. He has been key figure in our LED upgrade project, bringing organization, tracking, and efficiency to the changeout process. We are very thankful he has chosen to work here with us. ~ Mo Ogden – maintenance supervisor
Brad Shaw, senior mechanical engineer – Swedish Issaquah – Issaquah, Washington
Brad is consistently supportive of the team and constantly striving to improve processes. He is always willing to share his expertise and help others; his explanations are respectful (never condescending) and use real world examples to demonstrate his teaching. Brad is awesome! ~ Andrea Pina – facilities manager
Tyler Evans, construction supervisor – Swedish First Hill – Seattle, Washington
Carpenter Team – Swedish First Hill – Seattle, Washington
Tyler and his team assisted in the design, fabrication and installation a of custom wall mount shelving unit used to neatly and efficiently mount user radio equipment for ED Emergency Communications. He and his team’s expertise were instrumental in making this professional installation possible in a limited space and within a challenging work environment. ~ Andrew Ruschak – principal communication consultant
John Gallegos, seniorfacilities managerandthe Facilities team – Covenant Medical Center – Lubbock, Texas
Logan Bloodworth, seniorevs managerand Jaren Olive, evs supervisorwith EVS support – Covenant Medical Center – Lubbock, Texas
All 3 shifts at Covenant Medical Center – Covenant Medical Center – Lubbock, Texas
We have had multiple days of below freezing temperatures causing issues with water lines and fire sprinklers with resulting flooding in areas in and around the hospital like popcorn. Both teams respond immediately, 24/7, bringing in additional support to manage the leaks. ~ Cindi Kenady – director, environment of care
Janet Polum, program support assistant – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
Janet is my Program Support Assistant here in Kodiak and wears many hats within RESO. One of the biggest tasks Janet champions is the traveler and new caregiver housing and program. Whenever a new traveler comes to town, Janet makes sure they have a place to live, that it’s clean and they have a car to drive during their time here with Providence. Janet manages 45 apartment rentals for travelers and 16 apartments for new full-time caregivers along with 25 cars in our fleet.
There is a constant influx of travelers coming and going at various times throughout the year and Janet needs to make sure everything is scheduled perfectly. When one traveler or caregiver moves out, she needs to make sure the apartment is cleaned right away and that any repairs are done if needed. She works very hard to make sure that everyone is comfortable, they have keys, and directions to their temporary home the day they arrive in Kodiak. She also makes sure they have a car from our fleet or a rental car when they land in Kodiak. Janet is the contact whenever someone locks their keys in their apartment or in their vehicle and has to coordinate helping them when they do. Janet also gets the call and coordinates the repair if a car breaks down, gets a crack in the windshield or just needs the winter tires put on or removed each year.
Managing housing and vehicles for the travelers and caregivers is a big responsibility here in Kodiak and can be very hectic at times, but Janet always has a smile on her face and goes the extra mile to make sure everyone is taken care of at any hour they arrive in Kodiak. ~ Victor Weaver – senior facilities manager
Vilma Mangalus, cook – Providence Kodiak Alaska Medical Center – Kodiak, Alaska
The residence at the LTC facility say that she is one of the best cooks! Her meals taste amazing and follow all the dietary guidelines. They feel she knows them and tries to make each meal special! ~ Joyce Lorch – food services manager
Mitchell Ogden “Mo”, maintenance supervisor – Providence Extended Care – Anchorage, Alaska
Mr. Mo joined the maintenance team as our Maintenance Supervisor a little over a year ago (December 2023). Within his first few weeks on the job, we experienced sudden bursting of water flowing from the ceilings in various areas in our Commons building. Immediately Mr. Mo sprang into action isolating water helping to minimize the damage. At the same time (due to retirements) the maintenance team was undergoing a transition of new personnel. Thats right Mr. Mo was in the beginning phase of hiring and building a new maintenance team!
He has come in with energy, fresh eyes and ideas. He has promoted and implemented new processes and procedures concerning current vendor use that have helped Extended Care and Transitional Care Center reduce monies spent of approximately $50,000.00 or more in 2023.
There is so much more to be said concerning his heart, his leadership, and his attention to details, and our success is in the details. We will watch him soar 2024. Thank you, Mr. Mo, and keep up the great work! ~ Michael Snow – senior manager support services
Pacifico Santos, stationary engineer – St. Joseph Hospital of Orange – Orange, California
He used to trouble shoot equipment that was not running. ~ Bien Carlos – stationary engineer
Environmental Services Team – Providence Hood River Memorial Hospital – Hood River, Oregon
EXCELLENT TEAMWORK There are no words to express my gratitude to each one of you for your commitment and dedication to provide the best service possible to patients, family members and coworkers during this difficult time we all have been facing on the last several days. Thank you for working extra hours, and days, for staying 1-2-3 nights in the hospital to ensure all the areas would be clean the next day and ready for service. You are simply the BEST!
Muchas gracias a todos los que de alguna forma participaron para cubrir todas las areas del hospital durante la tormenta invernal. Gracias por su dedicacion y entrega laboral, se los agradezco de corazon. Cabe mencionar que fue necesario trabajar horas y dias extras, dormir en el hospital por 1, 2 y hasta 3 noches, para asi asegurar que la limpieza de todo el hospital se haria sin interrupcion y no afectara nuestro servicio y el cuidado a toda la comunidad. Muchas gracias! ~ Leticia Ontiveros – evs manager
Noah Norfleet, security officer – Swedish Ballard – Seattle, Washington
Noah has only been with Swedish shortly but has caught on quickly and has done an amazing job for us. Excellent de-escalation skills and the eagerness to learn. ~ Ivan Tyson – supervisor security
Robert Cortelyou, facilities manager – Providence St Vincent Medical Center – Portland, Oregon
As a manager and salaried employee, it shocked me how much he was here during the ice storm basically working unpaid. Working all day and into the late night then taking calls all night when not here. It really sets the bar high for his team and exemplifies what the facilities department needs to be to keep this ship on track. ~ anonymous
Lam Tran, associate facilities engineer – Providence St Vincent Medical Center – Portland, Oregon
Working 24-hour shifts, doing any task asked with a smile and joke. As one of the newer team members he really stepped up. ~ anonymous
Norman Nixon, evs technician – Providence Seaside Hospital – Seaside, Oregon
Norm was scheduled to work Saturday, Sunday, and Monday of MLK weekend and the ice storm. Norm represented the EVS department in leading the team through an uncertain weekend. Norm provided assistance to our house supervisor; setting up sleep rooms for staff staying over and directed the EVS staff who were able to make it in. Norm himself stayed overnight Saturday and Sunday to assist with discharges as needed. Norm did this not for the kudos, but to rather represent our team. Thank you, Norm for being a leader! ~ Kathy Isom – evs manager
Darin Crabill, facilities technician– Seward Medical Center – Seward, Alaska
As our new hire, Darin has been a true team player. He has what it takes to keep our patients/residents and caregivers safe and meeting their needs. We are blessed to have him here. Thank you, Darin! ~ David Fryxell – facilities manager
Keith Hansen, lead evs technician– Providence Newberg Medical Center – Newberg, Oregon
Keith has been dedicated to the success of hospital and the care of our patients for 16 years. He is skilled and provides all the carpet and tile cleaning services in an expert way. But more importantly is his knowledge of every department’s needs and the understanding of the flow of our entire hospitals pace. Recently he provided leadership and filled multiple position when we had our snow and ice storms, and staff was very low. Even when slightly under the weather he comes to do his best. Thank you, Keith Hansen. ~ Thomas Farnsworth – evs supervisor
Olivia Negrete, food service attendant– St. Jude Medical Center – Fullerton, California
Juana Salcido, food service attendant– St. Jude Medical Center – Fullerton, California
Jorge Garcia, food service attendant– St. Jude Medical Center – Fullerton, California
Olivia, Juana, and Jorge all worked together and ensured the caregivers received rapid check out despite missing a cashier. Their hard work and dedication are truly appreciated. ~ Stephanie Avalos – cook
John Greeny, Senior Manager Design Construction– Swedish Cherry Hill – Seattle, Washington
Under John’s leadership, the Construction, Carpentry and Painting teams have provided superb craftsmanship, technical skills, and timely response to custom requests and projects involving the design, repair, installation, restoration and repair of existing and new equipment, cabinetry, and spaces. Their can-do attitude and team effort make them a pleasure to partner and work with on completion of ongoing projects. ~ Andrew Ruschak – principal communications consultant