Thank you for the ongoing support of RESO Excellence in this newsletter. We would like to the trial of an expansion of information we are gathering.
The 2022 RESO annual Caregiver Experience Survey, indicated that 55% of our Caregivers acknowledged significant action had been taken as a result of previous surveys. We would like to increase the sentiment. In response, we would like to expand the RESO Easy Button to include an Employee Experience option.
If an individual selects the Employee Experience path in the survey, they will be promoted to questions and free text areas where one might share experience as a Providence RESO caregiver. The collected responses will be considered by RESO leadership for continual improvement and sharing successes across RESO.
RESO Excellence remains your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization.
Ivy Anderson, facilities manager – Providence Swedish Centralia Hospital – Centralia, Washington
I want to recognize Ivy for her participation in the Spotlight Committee at Centralia. This is a group of caregivers from all areas who come together with the goal of creating activities and initiatives help promote the unique culture of our ministry. We started during covid, and Ivy has become an integral member. She has many creative ideas and is always willing to put in the extra effort to make the project’s success. What I like the most about Ivy is her willingness to engage. If I have a question or project need, it’s common for her just to come right up to my office and talk face to face. At a time where we tend to stay cloistered in our own spaces, it’s such a breath of fresh air to have a facilities manager who makes that kind of effort to grow collaborative relationships. She is such a great fit for Centralia. ~ Shelly Stoner – manager respiratory care
Rollis Talalemotu, senior security officer – Swedish Edmonds Campus – Edmonds, Washington
Rollis was the recipient of the MVP award; Rollis has demonstrated the Providence Swedish values by going above and beyond as one of the new K-9 handlers for the Edmonds campus. Rollis and his K-9 Blue work hard to create a safe environment for all those who visit and work at the Edmonds campus. ~ Juan Hernandez – security manager
Jordan Bash, facilities technician – Providence Kodiak Island Medical Center – Kodiak, Alaska
Antonio Basuel, senior facilities technician-Providence Kodiak Island Medical Center-Kodiak, Alaska
Jose Holgado Jr, facilities technician – Providence Kodiak Island Medical Center – Kodiak, Alaska
These three keep the lights on at PKIMC. Day in and day out, they work hard to ensure a positive experience for those we care for and those who work in our building. They live our mission, vision, and values. I wouldn’t want to work with anyone but these three! Great job every day! ~ Tyler Steele – facilities supervisor
Chris Hansen, facilities engineer – Providence Swedish Centralia Hospital-Centralia, Washington
Darrall Forrester, facilities engineer – Providence Swedish Centralia Hospital-Centralia, Washington
On September 5th, Chris and Darrall supported a late-night replacement of one of our transformers at Providence Swedish Centralia Hospital. This project required a planned electrical outage supported by City of Centralia Light, a local crane operators’ team and our electrical contractor. Both engineers worked through the night to make sure the hospital had everything it needed to get through the outage safely and as comfortably as possible. At completion of the work, contractors left, and IC adjourned, but the facilities team stayed on point at the facility going through BAS reports and physically walking the facility to validate and verify all systems were back online and working as designed. As a manager, it brings me great pride to have caregivers that truly live Our Mission and Values. ~ Ivy Anderson – facilities manager
Kelson Sabas, senior facilities technician – Providence St. Peter Hospital – Olympia, Washington
Tony Lent, senior facilities technician – Providence St. Peter Hospital – Olympia, Washington
Casey Miller, senior facilities technician – Providence St. Peter Hospital – Olympia, Washington
The construction team at St. Peter hospital began a patient room refresh on the 11th floor at the beginning of this year. As of August 28th, they completed the 11th floor. This project replaced the curtains with cleanable shades, removed old equipment mounts from the wall, full paint of the room, replaced the lighting with LED lights, and fully serviced the in-room HVAC system. The team worked diligently with our vendor partners to turn these rooms over in one week to reduce the impact on the hospital. Thank you to the team for their hard work and dedication to improving the rooms for our patients and caregivers. ~ Michael Dover – supervisor construction
Darrall Forrester, facilities engineer-Providence Swedish Centralia Hospital-Centralia, Washington
Robert Silviera, facilities engineer-Providence Swedish Centralia Hospital-Centralia, Washington
On August 17th, Providence Swedish Centralia Hospital experienced an emergent power outage with phase loss. Darrall and Bob arrived on site to support the facility through the event. The impact of the utility failure was not immediately apparent, so Darrall and Bob went through our mechanical spaces one by one with our electrical contractor to troubleshoot and come up next steps. The engineers stayed lock step with our electrical contractor and City of Centralia Light to work through affected equipment and loss of phase. When we were finally back online, Darrall and Bob stayed at the facility to monitor equipment and address any other issues that resulted from the outage. We are so privileged in Centralia to have caregivers that live up to our Standards of Excellence in the little things and when it counts the most. ~ Ivy Anderson – facilities manager
Crystal “Nicki” Brayboy, manager environmental services – Providence Alaska Medical Center – Anchorage, Alaska
Nicki has been giving her time and energy to the EVS Council as a Governance Leader representing Alaska and as a member of the Scope of Service Workstream. Her thoughtful leadership approach and passion for environment excellence are obvious. Despite changing her schedule to fill night shift challenges, Nicki still dedicates her time to attending the Council and Forums. Thank you, Nicki. ~ Marnie Boomer – RESO executive director operational excellence
Vera Jurosevic-Skiljevic, manager environmental services – Providence St Vincent Medical Center – Portland, OR
Vera shared a powerful Safety Story during the September EVS Forum. A situation where a caregiver experienced an adverse health event while working. The learning from the situation was that due to the patient room curtain and room door being in an open position during a discharge clean, others were able to notice when our staff member needed health assistance. Sharing our lived experiences and ideas about keeping our staff and patients safe is SO valuable and permits us all to strive with safety first. So glad the outcome for our staff member was positive. Thank you, Vera!! ~ Marnie Boomer – RESO executive director operational excellence
Cameron Gebhart, senior security officer – Providence St Peter Hospital – Olympia, Washington
I wanted to take a moment an recognize one of our officer’s actions yesterday morning. After receiving a call from Olympia Police Department (OPD) requesting assistance attempting to locate a missing elderly person, reported to have dementia, and was suspected of being lost in the woods off Providence Lane, Officer Cameron Gebhart immediately took action to assist in locating the missing person. After hearing a faint sound of a person’s voice coming from the swamp, Security Officer Gebhart trekked through thick brush down into the swamp where he located the missing person and then assisted the person back through the dense foliage to the closest Lane where OPD was waiting to assist. The person was suspected of being compromised with minor injuries for an extended period of time. Security Officer Gebhart’s courageous actions in finding this missing person and leading them to safety played a significant role in saving a life. ~ Michael Delzell – security supervisor
Veronica Ahumada, environmental services technician – St. Jude Medical Center – Fullerton, California
Congratulations to Veronica Ahumada for “Our Family Caring for Your Family” recognition! While Veronica Ahumada was commended for her efficiency in cleaning and sanitizing patient rooms, she also received a thank you from an RN in the Cath Lab. There was a Medical Emergency Team (MET) call late at night and Veronica jumped in with supplies to help clean the patient. She also offered help by providing chairs, water, and comfort to the patient’s family. Veronica’s actions toward those involved were sincerely appreciated. ~ Asif Khattak – senior director environment of care