RESO Excellence is your opportunity to acknowledge your peers for displaying our Core Value of Excellence. Every RESO Update, these nominations will be shared across the organization. Thank you for submitting your colleagues. We received numerous submissions will include additional Excellence nominations in the next RESO Update!
The following caregivers were recognized for displaying our Core Value of Excellence:
Kasia Meyer, program coordinator – Providence St. Peter Hospital – Olympia, Washington
Continued persistent, compassionate and thoughtful navigation of business expense payment resolution for the South Puget Facilities, EVS and Security departments as well as others in the Service Area. ~ Marnie Boomer – executive director, operational excellence
Michelle Hilbert, project coordinator – Providence Office Park – Portland, Oregon
Michelle’s enthusiasm rings through in her daily interactions. She is a great mentor, and I could not ask for a better individual to be part of a wonderful team. ~ Cindi Green – Sr. Administrative Assistant
Matthew Elliot, evs manager – Providence Medford Medical Center – Medford, Oregon
Matt is a great leader and for me an amazing Mentor. Sence i known. him he always has time for the team and anyone that is needing help, with whatever they need. He shows that kindness to all around him and will stop to listen. and give advice or help with the problem or just to have a laugh. One of the things I really like as I watch, is how he always uplifts the team, and is always trying to turn a negative into a positive. ~ Shawn Fitzsimmons – evs supervisor
Dina (Dee) Perez, business analyst – Providence St. Vincent Medical Center – Portland, Oregon
Jan Marsh, business analyst – Providence St. Vincent Medical Center – Portland, Oregon
When I am unable to find the solution myself, I know that I can rely on Dee and Jan. I am forever grateful to them for all that they do.
~ Cindi Green – Sr. Administrative Assistant
Kimberly Marquez, evs supervisor – Lea Regional Medical Center – Hobbs, New Mexico
Since taking on the role of EVS supervisor Kim has continued to demonstrate great initiative and ownership despite having little previous experience. ~ Kelly Flippen – sr. director environment of care
Shengsheng Tan, facilities technician – Providence Mirianwood – Issaquah, Washington
Cynthia Morris, maintenance supervisor – Providence Mirianwood – Issaquah, Washington
Melissa Lawton, lead linen representative – Providence Mirianwood – Issaquah, Washington
Tan goes above and beyond the required duties to ensure the comfort and safety of our staff and residents! Cynthia ensures the purchasing department is running smoothly and all supplies needed are ordered before we even know they need to be ordered! Melissa ensures that all duties in laundry and Housekeeping are being done even in the adversity of staff turnover! ~ Oliver Zurita – facilities manager
Nicole Walker, evs technician – Mount Carmel Hospital – Colville, Washington
Hannah Stone, eevs technician – Mount Carmel Hospital – Colville, Washington
You two demonstrated great teamwork in getting the laundry room fully deep cleaned. The time and effort you put into your task did not go unnoticed. Thank you and job well done. ~ Rachel Morris – interim evs manager
Nicole Walker, evs technician – Mount Carmel Hospital – Colville, Washington
Your dedication to the EVS dept and Hospital as a whole does not go unnoticed. Today with call offs you worked the floor alone and you handled it with grace and ease. You strive for Excellence in all that you do, and it is greatly noticed and appreciated. Thank you and I appreciate you. ~
Rachel Morris – interim evs manager
Nick Carlson, facilities technician – Providence Saint Joseph Medical Center – Burbank – Burbank, California
Frank Garcia, facilities technician – Providence Saint Joseph Medical Center – Burbank – Burbank, California
Nick – Takes initiative, carries a positive attitude in the workplace, encourages teamwork within dept. Frank – No task is too big and none too small, great at problem solving, carries a positive attitude. ~ Matthew Diaz – lead administrative coordinator
John Coetzee, evs technician – Providence Seaside Hospital – Seaside, Oregon
John came to work late last year as an EVS caregiver. John cleans our hospital like a tornado (or the Tasmanian devil in the cartoons) John is largely responsible why our hospital shined during our recent Joint Commission Survey. While working in our Med Surg unit John has assisted with deescalating anxious and agitated patients for which the nursing staff have been very grateful for. John is a breath of fresh air and is professional with an excellent work ethic. John I am SO glad that you chose Providence to be your employer. ~ Kathy Isom – evs manager
Shaunna Robb, clinical education manager – Sacred Heart Medical Center – Spokane, Washington
Diane Martinez, nurse educator – Mother Gamelin Center –
Spokane, Washington
They have worked diligently and full of ambition during their displays of teaching and resourcing. ~ Charles Green – patient transporter
Alejandro Arias, evs technician – Providence Seaside Hospital – Seaside, Oregon
Alex has worked for Providence since 2008 in the Environmental Services department – Alex is responsible for terminally cleaning our Surgical Services Department. Each new evening caregiver is trained in the surgical services department and Alex does this with expertise and patience. I am proud to be Alex’s leader and proud of his accomplishments over the years! ~ Kathy Isom – evs manager
Steven Falardo, design construction manager – Sacred Heart Doctors Bldg – Spokane, Washington
Steve jumped in on short notice this past week to provide a rough order of magnitude cost and schedule for a major project in Eastern WA. He exceeded the timeline giving the Strategy Team additional time to put the IRT submission together. Thank you for your flexibility, Steve! ~ Ben Meyers – executive director, real estate operations
Richard Patchett, senior finance manager – Providence Health System Office – Irvine, California
Richard is taking on himself the burden of helping all of us get thru the challenges that came with the implementation of Genesis. My team and I very much appreciate everything he does. ~ Hisham Elkhawad – senior design construction manager
Tragin Rios, evs technician – Providence Valdez Medical Center – Valdez, Alaska
True team player not only within in EVS department but supports and assists other departments as well! ~ Audrey Johnson – evs supervisor
Amber Marsh, evs technician – Providence Valdez Medical Center – Valdez, Alaska
Amber just joined the EVS team and strives to learn quickly and has boosted moral with her cheerful, congenial disposition. ~ Audrey Johnson – evs supervisor
Brent Ferguson, facilities manager – Providence Valdez Medical Center – Valdez, Alaska
As the head of Facilities Engineering and Department manager, Brent always encourages self-care and strives to come along side to lighten the workload. ~ Audrey Johnson – evs supervisor
Rudy Trabanino, evs manager – Providence Little Company of Mary San Pedro Hospital – Torrance, California
Rudy is a great leader. ~ Andres Soriano – evs technician
Kenneth Bickerstaff, cna – Providence St. Elias Specialty Hospital – Anchorage, Alaska
Kenneth (aka KB Fab) is extraordinarily amazing in his own unique ways. KB Fab should be the scrub model for healthcare in general, his entire scrub outfit is a fashion show that you’ll have to see to believe. KB Fab displayed JUSTICE with his act of kindness and love for all caregivers here at St Elias. He will be the first to not only organized a potluck for caregivers of any and all occasions, but he will always be sure to include everyone as well as promotion of unity with an invitation to everyone to participate. KB spends his own hard-earned money to buy snacks for all caregivers in the hospital every single day. He would take the time out of his lunch break to walk around and give everyone a snack from his bag of goodies. Like a child waiting for Santa with a gift, I looked forward to KB coming around every night with a candy or a bag of chips from his bag of goodies. You are one amazing caregiver KB Fabulous. We appreciate you. ~ Marialosa Ah Ching – security officer
Nurses at St. Joseph Pain Surgery Center
The moment I walked in EVERYONE was so nice and caring and all 3 nurses were talking and making me feel comfortable. I had to get a second IV put in and she was so sorry, but I have rolling veins and one nurse said I could squeeze her hand and Dr Sherdiwala is amazing and caring and took very good care of me. What a great group of people. ~ Jan Martinez – lead evs technician
Veronica Castro, evs technician – Providence Tarzana Medical Center – Los Angeles, California
Veronica displays excellence in many ways, Veronica is known to be a person of integrity. Veronica also displays excellence by completing work and with the way she communicates with patients and patient visitors. Veronica takes the time to communicate with others and patients and is a great person to talk to because I know she will always treat people with respect and dignity. ~ Serenela Suarez – evs technician
Jacob Lopilato, facilities coordinator – Swedish Edmonds – Edmonds, Washington
Goes way beyond his scope of work to make our department function, missing his lunch breaks and putting in longer hours due to staff shortages. He literally is the glue that keeps things organized in our department. One example is he spent a year trying to get a certification for the parking garage that nobody was able to obtain. Jacob is very dedicated to his work and has been for the past year. Jacob deserves recognition beyond what we can give in our department. ~ Aaron Morris – facilities engineer
Martha Bel, evs technician – Providence Alaska Medical Center – Anchorage, Alaska
Martha keeps our area so clean! She is the ONLY one who comes to clean our area and we miss her dearly when she goes on vacation. She is always friendly and has a great attention to detail. Not a single crumb goes untouched when Martha’s around!! Thank you, Martha, for taking care of us! ~ Hope Toland – plant engineer
Rosendo Rivera, evs technician – Mission Hospital Regional Medical Center – Mission Viejo, California
Siempre se preocupa por sus compañero tanto en el trabajo como fuera. He always cares about his colleagues both at work and outside. ~ Carmelo Gutierrez – evs technician
Joe Ortiz, facilities manager – Mission Hospital Regional Medical Center – Mission Viejo, California
Joe is a constant reminder of Excellence not only in my dept. but in the hospital as a whole. This past week I had a water problem on a large backflow. I called Joe after hours 12am not only did he happily pick up but gave me a great solution. Joe is a great leader and mentor. ~ Steve Smith – senior stationary engineer
Kasia Pilchowski Meyer, program coordinator – Providence St. Peter Hospital – Olympia, Washington
Kasia has always been a great asset to this division and a lot of help to the front-line technicians. For the last 6 months she has been extra amazing. Since the Genesis migration many invoices from our vendors have not been paid and multiple paycheck issues pop up repeatedly. Kaisa work endlessly, exhausting every avenue, with no power to correct the issues. Only to end up back where she started. Somehow Kasia continues to come to work committed to the team and values. I don’t know how she does it.
I speak for the entire Plant staff when I say Thank You. Thank You for all your hard work. Thank you for your dedication to getting things fixed right. And Thank You for your patience when we need your help navigating the bureaucracy over and oner again. ~ Gregory Pries – utility technician
Tim Chopp, facilities manager – Providence St. Patrick Hospital – Missoula, Montana
Tim is my manager, and he always has my back. He truly cares about his people. ~ Robin Lescantz-Anderson – senior admin assistant
Martha Bel, evs technician – Providence Alaska Medical Center – Anchorage, Alaska
Martha works tirelessly to keep our Facilities and Plant area clean, free of trash and dispensers stocked. Martha has a great attention to detail with cleaning back splashes, every corner on the floors, always puts up wet floor signs and gets everything wiped down. When Martha isn’t at work our area receives no attention, I don’t think she could easily be replaced, the pride in her work shows and we appreciate it. Keep up the great work Martha! ~ Rob Yates – plant engineer
Allie Herron, administrative coordinator – Providence Holy Family Hospital – Spokane, Washington
Allie is always such a happy and helpful person. she is a huge asset to our department. ~ Justin Banning – facilities engineer
David Grove, senior electrician – Providence St. Peter Hospital – Olympia, Washington
We are short staffed. David has taken on more responsibility in the Plant with ease and without complaint. He is a positive light in the facility, easy to work with, and a true team player. Thank you, David! ~ Carol Teyler – department systems coordinator
Jenna Larson, acute care rn – Providence Sacred Heart Medical Center & Children’s Hospital – Spokane, Washington
Continual excellence in handling patients at SHMC Spokane ER. I have observed her several times going above and beyond making sure that she represents Providence in a special way. She exemplifies considerable compassion towards her patients and co-workers. Always pleasure to work with. Her actions and attitude uplift the entire department. ~ Gary Bielenberg – patient transporter