For the second article in our Living Our Values series, we focus on the Providence value of Dignity.
Reminder: We need your help in identifying ways in which IS & RESO caregivers live the Providence values while at work. Please fill out this Living the Values form, selecting a Value and providing a description of how you live the Values in your everyday work at Providence.
The colors yellow, blue and green represent intellect, understanding, and harmony. Understanding and a peaceable manner are key aspects of dignity. Mother Teresa is the figure we chose to represent this value, as she treated all people with dignity, especially those who were poor and vulnerable.
Here are some ways in which our IS & RESO caregivers exhibit dignity:
- The Clinical & Revenue Cycle Applications (CRCA) pillar has created a Teams channel for posts about Mission Service Opportunities,driven by their caregivers. This practice shares Mission and service opportunities to get involved with, as well as provides a forum for caregivers to provide kudos to their teammates.
- Adriana Alfarozierten, director for engineering program management in Administrative Technology has started using the “raised hand” option during Team calls to show respect and not interrupt people when having a conversation.
- Pamela Thurston,executive assistant in Healthcare Intelligence shares: “It’s entirely too easy in this virtual work environment to just jump into what I need or provide the reply to their question. I work to remember that we’ve lost that personal/in-person opportunity to share something. It only takes an extra sentence or two to connect on a personal level – but it makes a difference for both myself and the individual receiving the email/chat.”
- The Clinical Informatics & IS Strategic Partners (CI/ISSP) pillar hosts weekly social calls/water cooler conversations and other virtual events to help caregivers connect in this remote environment. They also regularly highlight and recognize certifications, service awards, and jobs well done.
- Greg Johnson, sr. Clinical Informatics specialist shares: “It is so nice to have a new team member Miriam [Clinical Informatics specialist] who fits into our team like she has always been there. Really appreciate her help, collaboration, and sharing her stories of her animals.”
- Greg Johnson, sr. Clinical Informatics specialist shares: “I have known Bonnie [sr. Clinical Informatics specialist] for a long time. I sincerely appreciate her humor as do all our teams in Oregon. She always puts a smile on our faces and lifts our team up every day.”
- Anne Marie Brody, exec. director for Clinical Technology Services in the Strategic Technology Enablement pillar shares: “I think as a leader, reaching out on Teams to say thanks for a great day or contribution in a meeting… or just to ask how you are doing… goes a long way.”
- Eugene Han, director of engineering program management in Adminstrative Technology shares: “I’m can be 1,000 miles away, and still Bev Carey [exec. director, business management for AT] has a great sense of the moment when I’m in need of help or providing that extra inquiry to see if I’m doing okay. It’s made all the difference in being a close part of the AT team. Earlier today, I went from fear of likely project failure, to her walking over to chat with someone in the office to connect me to the person best-positioned to help. 30 minutes later, that person eased my way. The miracle of Dignity is that it’s helped me believe in the human spirit and kindness again.”
- Melanie Hamilton, logistics administrator in the CI/ISSP pillar shares: “Steve Girolami [exec. director, CI operations] lives the value of Dignity. He has always treated me with respect and makes me feel valued. I know I can always ask him questions when the need arises, and he does an amazing job at making everyone, no matter their position or role, know their worth.”
- Melanie also shares: “Craig Diettert [sr. specialist, Clinical Informatics] helps our team foster unity. He always leads our ServiceNow calls and does a great job at making everyone feel involved and unified as a team. He brings everyone together and is respected by all.”
- Finally, Melanie shares: “Rosemary Minturn [sr. specialist, Clinical Informatics] does a great job at nurturing emotional wellbeing through humor. She always makes me laugh, and that is needed in the workplace!”
- Nitika Sharma, principal engineering program manager in AT: “The US-India collaboration model was just getting started in AT when I joined PGC last year. There was some friction between the two teams at grassroot level. There was confusion who can and cannot get access to cloud infrastructure related resources, operating mode, etc. I tried to listen to the perspectives of both sides separately and brought them in a common forum to iron out differences. Idea was to show respect to everyone’s viewpoint and form a working relation in a dignified way.”
- Nitika Sharma, principal engineering program manager in AT: “Sense the undercurrents in the team and try to create a safe environment for everyone to ask questions. I noticed a team member was being cut off for asking questions a couple of times. I reached out to the respective team leads to understand the dynamic and raised concern around the culture this can lead to.”
- Judy Salazar, supervisor, Identify & Access Management (IAM) in the Information Security pillar shares: “With every caregiver encounter, I make sure that I inform them how much we value and appreciate them as an individual.”