The latest upgrade to the ServiceNow platform, the so-called New York release, will go live on Thursday, April 2.
There are no major changes to functionality with this release, but the updated version ensures we are on the most secure and vendor-supported latest version of the platform.
Optional features, such as Innovation Management, will be added to our product backlog for future consideration. This will limit the amount of operational change you experience, while keeping our platform secure and vendor supported.
In advance of the go-live, the ServiceNow team, along with the process owners, are currently hard at work testing the upgrade and reviewing SOPs for impacts. Be on the lookout for future communications regarding any training, tip sheets, or SOP updates.
More information
Please reach out to the ServiceNow team via their Yammer group should you have any questions.