Effective, Thursday, Jan. 23, 2020, Information Services began disabling any Active Directory, (AD) account on the providence.org network domain not used in the last 90 days. Disabling inactive accounts has been PSJH policy, but will now be more strictly enforced.
The anticipated effect is minimal, but caregivers who have been on leave and not logging in to accounts could be affected. This may also impact providers or vendors/partners who infrequently log in to the providence.org domain using their accounts.
User accounts with no log-in activity for 90 days or more will now be:
- Disabled for 12 months (one year).
- During that period, the account can be retrieved and reactivated by calling the IS Service Desk.
- Following one year of disablement, the account will be deleted and permanently unavailable.
Disabled accounts will no longer accept log-in credentials, so if you suspect an account may have been disabled due to inactivity, users will need to contact the IS Service Desk.
More information
Policy PSJH-RIS-801 Information Security Management, section 801.02, governs.
If you suspect your account has been disabled and would like to attempt reactivation (if within the 12-month window prior to deletion), please contact the IS Service Desk via the self-service portal or by calling 844-92-askIT / 844-922-7548.