Yesterday, executives Chris Briggs, GVP of IS Strategic Technology Enablement, Rick Stover, CTO/TEO SVP, and Dr. Michael Marino, CMIO & SVP Clinical Informatics & IS Strategic Partners, jointly announced reporting structure changes IS will undergo in mid-January to support our 2020 IS strategic priority of improving our caregivers’ experience with technology and interacting with IS.
Taking effect Jan. 19, 2020:
- Technology support teams will be reorganized under shared leadership to create a Service Experience organization that unifies the IS Service Desk and Desktop Support functions across Providence. IS Service Desk and IS Desktop Support teams (approx. 400 caregivers), will move this new organization focused on end-to-end service delivery across PSJH that will be led by Chris Briggs, GVP, IS Strategic Technology Enablement.
- Telecommunications and connectivity services (networks) are also being combined across the organization. Caregivers servicing core telecommunications platforms, such as call center infrastructure, call tree creation, and mobile phone management will align into a single telecommunications team, focused on engineering and solution delivery under Curtis Cummings, currently our GVP, IS Technical Field Services. This new team within TEO will be called Caregiver Experience Engineering & Operations.
- We will also now unify our various network support and engineering teams into a single IS connectivity function. Caregivers supporting our ministry networks, datacenters, wireless implementations and wide area network (WAN) will come together as one team under Shane Kilpatrick, VP, Architecture and Strategy.
- Finally, our Service Directors, as well as IS Strategic Partner, Alex Nury, will now transition from TEO to the IS Strategic Partner team led by Dr. Michael Marino, CMIO & SVP of IS Clinical Informatics & Strategic Partners.
> Read the full Jan. 13 memo, outlining the reporting changes for these areas of IS.
New Strategic Partner Role Supports Physician Enterprise Organization
Donna Radcliff, most recently IS Strategic Partner for Washington/Montana, is stepping into a new role supporting PSJH Physician Enterprise. The new AVP-level role supports the development of the technology roadmap alongside PE leadership and continues to report to Dr. Marino, who shares: “With Donna taking on the role for Physician Enterprise this completes our new model for the three service lines of Physician Enterprise, Home & Community, and Ambulatory Care Network in support of our clinical virtual vertical.”
The interim plan is for Kerry Miles to cover WA-MT while the Strategic Partners team recruits Donna’s permanent replacement.
> See the memo from PE leadership that announces Donna’s new role supporting them.