This week, the IS Strategy and Project organization launches the Intake IDEAS process for engaging IS for projects. Our partners seeking IS project support can now submit ideas to get assistance with evaluating solutions, identifying costs, and reserving resources.This customer-centric process is designed to ease both our IS caregivers’ and our business partners’ way through the process of project intake.
The IS PPMO spoke with stakeholders across the organization and heard that our prior intake processes needed to be faster, more accurate, require fewer steps, and provide a positive customer experience.
To accomplish this, we focused our improvements in the areas of prioritization, workflow, and estimation.
> See our mid-August overview of the intake optimizations that were underway.
The IDEAS intake process will help us “right-size” the intake workflow, depending upon the type of request and newly-standardized criteria. Then, Intake will take four to six weeks, once the discovery form is complete and the intake PM is assigned, based on priority and availability. If governance reviews are required, it will extend Intake duration.
Timeline
New requests will leverage the new process starting Sept. 30, 2019.
For projects that are in-flight, we will manage them as follows:
- Requests currently in the preamble stage that haven’t been governed will transition to the new process
- Requests that have completed governance and are in feasibility will continue to use the old process
We anticipate that all projects requests will leverage the new process by the end of Q4.
Communication roadshows for regional, service line, shared services, and IS leaders will be conducted through the end of October
More information
The IS intake team is conducting process overview sessions for relevant IS caregivers on Oct. 9 and 10. IS Core Leaders will receive invites in the next few days for these optional sessions and will forward to their team members as they see appropriate.
See an overview of the IDEAS intake process.
Questions? Please reach out to Megan Campbell, exec. director of PPMO intake/governance.