Did you know that, for the last several months, the legacy PHS and SJH IS Service Desks have been integrating and standardizing processes? The initiative is to become one Service Desk known as “AskIT.” Service Desk is located across three locations ― Renton, WA, Beaverton, OR, and Lubbock, TX ― and will soon all be able to be reached via one toll-free AskIT phone number. All legacy numbers to contact the Service Desk will remain but be phased out over time.
What changes can you expect?
Caregivers calling the Service Desk have already begun to hear “Thank you for calling AskIT.” In mid-October 2019, the new 844 (toll-free) number using the “AskIT” (7548) branding will go live and include new options for caregivers to select from. Over the next couple months, additional communication will go out with more details.
Ronnie Rush, Director of Service Desk, shares, “The mission statement for this Service Desk initiative is: Everything we do impacts patient care. Our goal is to treat every interaction as a sacred encounter with our core values in mind.”
This Service Desk experience improvement effort will help ensure that, when caregivers across PSJH contact AskIT, they will receive exceptional support from an informed and energized AskIT team.
For More Information
Contact Ronnie Rush, director, IS Service Desk/AskIT.