The April 6 of upgrade of PSJH Epic for Alaska and the April 7 upgrades of PSJH Epic for Washington/Montana and Oregon/California were successes, representing great teamwork and coordination from across IS and our clinical partners.
Downtimes for both Washington/Montana and Oregon/California were 1.5 hours less than previous upgrades and ticket volumes have been trending lower than our most recent upgrade. We’ve also seen a 60 percent 3-day resolution rate.
All of this great performance is even more impressive, considering the new collaborate build items and the fact that we’ve added six hospitals and numerous additional ambulatory sites since our 2017 upgrade.
Our CIO, B.J. Moore, joined Tabitha and other leaders in supporting our Command Centers, even visiting on Sunday to see get his first taste of Epic upgrade weekend.