Following the magnitude 7.0 earthquake outside Anchorage that rocked building and damaged roads and infrastructure, we’re reminded of how critical resilience planning is for our systems.
Luckily, after accounting for a couple IS caregivers that were MIA, our systems all functioned without interruption, except for the Anchorage data center, which switched to generator power for a period and triggered an MI-1. IS Service Assurance exec. director Mark Godsoe is leading a meeting on Dec. 12 with IS operational partners to look at what lessons we can take from the event to apply to our IS playbooks, as know we operate in a number of geologically quake-prone regions.
IS operational partners are taking a look at what lessons we can take from the event to apply to our IS playbooks, as we know we operate in a number of geologically quake-prone regions.
A related resource, recently developed by IS Service Assurance for events just like this is a new service guide to major incidents. It includes information on how to engage the NOC, how to escalate an incident, phone numbers to reach help, and more.
IS Strategic Partner exec. director Jessica Oswald shared, “The new brochure was by my phone. It took seconds to engage the NOC right after the quake hit to get a bridge assigned. It was awesome to have right there, the timing was perfect! A great resource to have handy, as it simplifies all contacts to one quick and handy spot.”
Resources
Pocket Guide to Major Incident Management
Contact
Reach out to Mark Godsoe, exec. director, IS Service Assurance, with additional questions.